Description

FirstCash is the leading international operator of pawn stores with more than 2,800 retail pawn and consumer lending locations in 25 U.S. states and the District of Columbia and in Latin America, which includes all the states in Mexico and the countries of Guatemala, Colombia and El Salvador.

The Company employs approximately 18,000 people between the U.S. and Latin America. FirstCash focuses on serving cash and credit constrained consumers primarily through its retail pawn locations, which buy and sell a wide variety of jewelry, electronics, tools, appliances, sporting goods, musical instruments and other merchandise, and make small non-recourse pawn loans secured by pledged personal property.

Our ecommerce gun brokers are a unique position within FirstCash. As a FirstCash gun broker, you will execute a series of online sales using multiple ecommerce selling platforms. A general knowledge of firearms is required but a strong understanding of omni-channel sales is crucial.

PAY: $13.00 per hour + 5% commission on all sales produced through online sales channels. While not guaranteed, the average commission for this position equates to an additional $8 to $13.00 dollars per hour.

You will be required to:

-           Keep detailed records regarding firearm sales, serial numbers and 4473 processing.

-           Stage product for quality photos needed on ecommerce sites; this requires a keen eye for detail and creativity.

-           Articulate the product details to drive online shoppers to your products and make sales.

-           Provide immediate and expert quality customer service to inquiries made by online shoppers. This requires professional mannerisms using proper spelling and punctuation.

-           Safety package and ship products to customers ensuring a successful and quality delivery to the customer.

-           The ability to multi-task, output sales at a high-level and be extremely detail oriented

This position requires the desire to work with and around firearms on a daily basis. Only applicants that are comfortable working with this specific line of products are encouraged to apply. All of your sales will be driven by the online sales format and there is NO CAP on how much commission you can make.     

FirstCash Benefits Package

• Comprehensive Medical, Dental, Vision, Life, Supplemental and other voluntary options (eligibility required)
• Employee 401K Program (6 months of service/21yrs of age or older)
• VACATION: Employees are granted one-week of paid vacation after completing six-months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one-year of active employment and 2 weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, PTO/Vacation grant is adjusted in accordance with state/local municipality requirements).
• SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first anniversary and granted 16 hours each anniversary thereafter (years 2-10) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements).
• Tuition Reimbursement is available to full time employees who meet minimum program requirements.
• Employee discounts are available to all employees on first day of active employment
• Our Earned Wage Access program is available to all employees on second day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to five times in a monthly cycle.

Responsibilities Gun Broker / Pawnbroker

(This is a representative list of the general duties the position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.)

• Greets and interacts with all customers to develop a rapport to better help provide and recommend appropriate financial solutions
• Performs sales and loan transactions in accordance with established policies, procedures, practices and regulatory requirements
• Handles transactions and negotiable items in accordance with established policies, procedures, practices and regulatory requirements
• Answers incoming calls per company standards
• Effectively communicates to customers the legal aspects of the pawn and buy transactions
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools
• Partners with all employees to create a positive and memorable customer experience
• Successfully completes assigned training
• Other related duties, as assigned

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law) some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling and lifting.
• Ability to work with firearms and to become firearms certified.
• Minimum 18 years of age
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, work with people, and be team oriented
• Ability to multi-task in a fast-paced environment
• Ability to perform basic math calculations proficiently
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point of Sales (POS) system and common office machines.
• Have a general understanding on online sales and omni-channel sales platforms.

Bilingual applicants are encouraged to apply!

Note:  The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job.  Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

FirstCash Holdings, Inc. is an Equal Opportunity Employer