CUSTOMER SERVICE MANAGER

Job Overview: As the face of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

The candidate for this position will be responsible for:

• Ensuring delivery of superior customer service by all branch staff
• Leading team to deepen customer relationships through value-add recommendations
• Driving adoption of digital banking services through education and customer interaction
• Ensuring operational and regulatory compliance of the branch

Requirements for the position include:

• A bachelor’s degree in a business related field (may be waived in lieu of experience)
• Excellent interpersonal, written, and verbal communication skills
• A minimum of two years of supervisory experience
• A minimum of two years of banking or financial services experience
• A minimum of one year sales experience
• The ability to work late and/or flexible hours

EO/AA Employer: Title VII/Protected Veterans/Disability Status