Provide Day-to-Day Leadership of assigned CCBHC Program(s) The Program Director ensures the required CCBHC services and activities are offered to clients, based on ODMHSAS and SAMSHA requirements including   whole person care, care coordination and team-based care. The PD will ensure access and make changes accordingly. Responsible for ensuring that   CCBHC teams are built according to AGENCY staffing criteria, that data and quality are measured and reported, that trigger service goals are achieved and that effective partnerships are built with the agency wide CCBHC department.  Provide effective leadership to ensure care is delivered using a whole person care model to address clients (1) mental health and substance use disorder treatment needs (3) physical health needs and (4) social services  and supports as follows: Mental Health and Substance Use Disorder Services Rapid access to care Screening, assessment, and diagnosis Comprehensive care and treatment planning Outpatient services 24/7 Crisis services Individual rehabilitation Physical Health Services Health promotion and wellness activities Medical care planning and care coordination Primary care screening Monitoring of key health indicators and health risks Nursing services Health Information Exchange Social Services and Supports Targeted case management Social determinants of health driven by poverty including basic needs, food, housing, utilities transportation, etc. Education, vocational and employment services Individual rehabilitation or coaching Peer and family support Care coordination  Outreach Ensure Team based Care is developed to optimize a more collaborative, and effective way to meet the individual needs of various client populations Ensure Team assignment is based on agency standards including risk Stratification to address specific population challenges Ensure Match with risk with levels of care, individualize care plans to lower risk and improve functioning  Ensure Team composition and size relative to agency standards, population served, numbers of clients, Evidence based practice dosage and length of service requirements. Recommend additions, transitions, or decreases Monitor the staffing needs and requirements for teams Work closely with CCBHC Director of integrated health and nursing services who provides the subject matter expertise to guide coordination and direction for health care requirements in all CCBHC programs: (1) Screening of health risks, (2) medical care coordination, (3) HIE (4)Health Promotion and wellness activities to improve health outcomes. Advise the CCBHC Director of Case Management and PRSS services (Allied behavioral health services)- on training, curriculum, and support needs of bachelor’s and PRSS staff on their department teams.    Work closely with CCBHC leadership to ensure compliance with all requirements Provide dynamic leadership to ensure care is delivered using a multidisciplinary integrated team carried out per agency standards and continually monitored to optimize client care and outcomes. Work closely with all auxiliary service departments to ensure client access to needed services.ie IPS, Psychiatry, Nursing, Pharmacy. (Not everyone will understand what “bolt on” means) Ensure the CCBHC program Trigger service goals are achieved and if a deficit, ensure corrective actions are taken to meet goals. Ensure quality and outcomes are measured and reported. Ensure program leadership Initiates performance improvements as needed. Collaborate with cross organizational CCBHC subject matter experts. Determine outcomes, monitor performance, Use Performance metrics Monitor compliance and results with CCBHC expectations, goals, etc. reporting quarterly Develop and maintain community relationships, regulatory agencies, and collaborators and attend collaborative learning meetings and represent the CCBHC program   Drive PQI and Quality Assurance Provide counsel and expert advice to the clinical leadership team and other staff for quality and performance improvement Champion and secure resources for utilization of EBT to fidelity  Ensure case level crisis management systems are developed to protect supervisors from being saturated with crisis events. Establish and enforce quality assurance processes to maintain high standards of care. Monitor service outcomes, patient satisfaction, and compliance with industry regulations and accreditation standards. Drive a culture of continuous improvement and provide direction and oversight to clinical leadership for PQI and quality assurance processes and initiatives to maintain high standards of care and effectiveness of clinical services Facilitate PDSA process improvement activities PD s are directly responsible for PDSA rapid cycle improvement system to improve operations, program service delivery, workflow processes and other administrative issues Provide clinical oversight and demonstrate advanced clinical practice skills and knowledge in the specific program area Promote innovation and excellence in client care Ensure CCBHC programs utilize evidence-based clinical practices and clinical pathways. Provide effective supervision and staff development opportunities for clinical leadership staff, Uphold ethical standards in all operational decisions and interactions, ensuring that patient confidentiality and privacy are maintained. Ensure cultural competencies are continually developed and embraced EBT Work with clinical leadership to identify training needs or opportunities for staff on relevant topics, best practices, and new developments in the field of behavioral health Develop and implement crisis response systems to address emergencies or unexpected client crisis events that may impact the organization's operations or client or staff wellbeing.  Implement crisis support systems for clinical leaders to remove the burden of crisis management pulling time away from clinical leadership to assume primary duties. Ensure clinical leaders utilize student internship programs to extend client services and for future staff recruitment Ensure adequate supervision is provided based on agency standards for each level of staff credentialing and years of licensure.   Train supervisors to ensure staff accountability Supervise and collaborate with clinical leadership in formulating and implementing process improvements, data tracking, program guidelines and procedures Ensure Care and team assignment is based on agency standards including risk Stratification to address specific population management challenges and ensure Match with risk with levels of care, individualize care plans to lower risk and improve functioning  Ensure Team composition and size relative to agency standards. population served, numbers of clients, Evidence based practice dosage and length of service requirements. Recommend additions, transitions, or decreases Monitor the staffing needs and requirements for teams Provide means and adequate Licensure supervision for department staff. Use Data Effectively to make informed decisions that drive success and achieve goalsDevelop advanced metrics-based management skills and data driven insights for effective decision-making related to service utilization, outcomes,  identifying areas for improvement and other performance metrics. Collect, analyze, and report on program data, service utilization, outcomes, and performance metrics to identify trends, performance, and track progress toward reaching goals. Identify key performance indicators (KPI) to create performance dashboard for metrics-based management Establish system for meaningful evaluation of all programs and services Ensure the utilization of outcomes measurement system, such as balanced scorecards, in all programs which evaluate individual staff performance and program effectiveness. Collaborate with clinical leadership in selecting measurements, key performance indicators and outcome tools. Work with data group for effective data mining and report generation  Develop an effective workforce and positive work environment Develop and sustain an adequate workforce Recommend modifications to hiring processes if additional staff are needed to unburden SPD’s or Clinical director’s time. Ensure effective employee recruitment, hiring, on boarding, supervision, professional development, and retention plans are in place Oversee approving time off requests and payroll for direct reports and department Develop, direct, and provide program leadership with support, coaching, empowerment, guidance, supervision, and professional development.  Acquire effective communication, decision making and management skills. Follow agency policies and protocols established by HR for corrective action processes to promptly deal with poor performance or workplace problems Set and model high performance standards for program leadership. Ensure clinical leadership clearly communicates goals and expectations to others and hold employees accountable. Be an active and visible coach and support l team to accomplish objectives, outcomes, goals, and benchmark measurements.  Promote agency essential behaviors, agency culture, traditions, values, and DEI culturally competent behaviors. Partner with clinical leadership to address all relevant staff morale and employee problem or performance   issues, political, financial, clinical, and liability issues and make recommendations to supervision Seek input from clinical leadership for staff meeting agenda items, training needs and other items Ensure appropriate level of staffing and a positive workplace culture. Foster an inclusive and equitable environment where every individual's unique perspective, experiences, and contributions are valued and respected. Foster a positive and collaborative work environment that promotes professional growth and employee satisfaction. Implement a system to timely fill open positions Work closely with HR to address recruitment and retention challenges to maintain staffing needs Review and act upon HR metrics Provide Effective Employee communication Prepare agendas and lead regular department staff meetings Effectively communicate with internal teams, and the organization's leadership   Keep staff informed about agency changes, operational performance, challenges, and successes and explain the “why” in all communications to staff. Ensure information is disseminated effectively, through program staff meetings, written communication, etc. Manage Employee relations, engagement, satisfaction, and retention    Champion and promote, agency essential behaviors, agency culture, traditions, and values throughout department. Inspire respect, trust, inclusivity, and staff morale by modeling behavior Create rituals and activities in department to express employee appreciation and recognition. Promote team cohesion by creating opportunities to actively engage staff in teambuilding activities. Actively promote and model diversity, equity, and inclusion (DEI) to foster a friendly, inclusive, and equitable workplace culture. Communicate to staff, agency, and department strategic plan and workplans and highlight how each individual contributes and adds value.  Responsible for driving the agency culture of excellence in client care, customer service, process improvement and continuous learning, adopting EBT, and clinical pathways. Drive a high performing work culture of excellence to deliver superior customer service and the highest quality of care Respond to employee workplace complaints and formulate solutions or seek guidance from supervisor for resolution Identify shifts in staff morale and complaints of job dissatisfaction and address in a timely manner.  Ensure top performers are fully engaged and support their success Solicit feedback from staff about job satisfaction. Collaborate with program clinical leadership to manage employee performance and corrective action Establish clear employee expectations. Take prompt action to deal with poor performance or workplace problems Utilize agency policies and protocols established by HR for corrective action processes When appropriate discuss alternative positions in the organization that may be a better fit for the employee    Continuously coach employees toward performance excellence Conduct periodic and annual performance review  Provide effective program management and operations Uphold ethical standards in all operational decisions and interactions, ensuring that patient confidentiality and privacy are maintained Streamline operational processes to enhance efficiency and productivity. Identify bottlenecks and implement solutions to improve workflow and resource utilization Prepare written annual program work plan including goals, objectives activities and timelines and submit to supervisor for annual approval. Meet goals in a timely manner. Report progress Manage department clearly, concisely, and concretely. Convey goals and expectations to clinical leadership and provide day to day support and information. Regularly assess processes, policies, and procedures to enhance the department’s effectiveness. Collaborate with internal support departments (e.g., quality assurance, compliance, billing, RCM, health information management) Leverage and recommend technology solutions to enhance service delivery, data management, and communication within the organization.  Maintain compliance with all grants and contracts, regulatory bodies, relevant legislation, agency policy and procedures and accreditation and certification standards. Comply with regulations stipulated by various funding bodies. Ensure staff are aware of and in compliance with all applicable laws and regulations regarding issues concerning the service population, i.e., HIPAA 43a. Keep abreast of accreditation and certification standards, provide on-going education to supervisees regarding revisions of accreditation and certification standards to maintain program compliance. Serves as department contact person for audits. Responsible for establishing clear expectations for staff to follow to meet service output requirements including trigger services and dosage of care protocols. Ensure staff supervisors oversee scheduling of new appointments and ongoing appointments to optimize client access and clinician’s success in meeting direct service and billing requirements. Monitor employee client care hours and ensure supervisors prepare written plans for individuals to achieve goals. Ensure clinicians and their supervisors have access to effective dashboards and measurement tools to be successful in managing productivity, and tracking kept appointments, cancellations, and no shows Service delivery operations and patient care oversight Work closely with Chief Program Officer to ensure service delivery systems are prioritizing client access, and positive client experiences with front desk, intake, ongoing appointments, hours of operations, etc. Seek information from clients, front desk, and direct service staff for improving service delivery. Conduct walk-throughs Continuously improve service delivery and workflow systems. Identify and seek remedy for any barriers to access such as: Hours open including evening appointment availability, Hybrid service delivery, telehealth, Sufficient available intake, and ongoing appointment scheduling, walk in same day access, Home based services, adequate number of embedded   locations Identify Risks and seek Remedy Ensure an adequate, safe, and secure work environment for staff, clients, and guests. Identify and mitigate potential operational risks, whether related to staff, patient, facility, or transportation safety.  Ensure employees follow all policies for transporting clients, use of agency vehicles for service delivery Appropriately address any risk and compliance issues and report to Chief Program Officer Report to appropriate parties-- risk issues, scheduled audits and findings along with other unusual occurrences appropriately. Seek and consult with Chief Program Officer and legal department on risk issues and mitigation. Review agency risk management pillar and strategies Ensure the program(s) compliance with all relevant laws and regulations. Effective financial management of program Develop and implement strategies to reach billable targets to ensure trigger service and grant goals are met. Ensure Expenses are within budget and work with Chief accordingly. Inform Chief program officer of financial needs and collaborate on annual budget preparation. Develop systems to ensure grant and contract billing is fully utilized in the timeframe required. Strategies for program and/or client growth Identify opportunities for program expansion, enhancement, new services, or initiatives that address gaps in the community and make recommendations to chief program officer. Participate or take lead in grant, RFI, and RFP proposals for program and resource expansion. Maintain Working Knowledge of Client Base and Referral Sources. Plan program marketing with Chief and Marketing department and referral source relationship contacts to enhance program growth. Seek input from peers, call center, clinical leadership, and clinical staff on recommendations for new programs or business opportunities.