Hours:

40

Schedule:

This position is for Summer 2024 (May - August)

Monday – Saturday with a day off during the week. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.

Pay:

$16.50

ESL has 24 branch locations throughout the Rochester region.

This position is for students currently enrolled in an undergraduate program and a minimum of one year of coursework completed.

The Student Teller Internship is an opportunity for students interested in pursuing a career in banking and learning more about the industry. Students will learn the fundamentals of banking and gain exposure to career paths within the branch network. The position will allow you to:

• Apply classroom knowledge in real world setting

• Use problem solving skills

• Gain basic financial literacy which can be applied to your personal finances

• Learn basic banking principles including knowledge of loans and how loans work, proper cash handling techniques, how to identify counterfeit cash and checks, and the ability to balance a cash drawer

• Assist members with processing financial transactions

• Learn how to prospect customers for their banking needs

• Create a positive member experience

• Contribute to the overall operational success of a branch

Accountabilities:

This position is accountable for servicing members within operational and service level guidelines while contributing to the achievement of team lead objectives; internal and external satisfaction targets.

Ensure operational proficiency by processing customer transactions effectively, efficiently and accurately

• Complete daily transactions

• Meet balance accuracy standards

• Learn and follow all policies, procedures, and processes

Participate in efforts to achieve unit’s customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores.

Adhere to member focus processes and expectations

• Participate in coaching processes to improve proficiency in member focus behaviors

• Use same member focus skills and behaviors to foster and meet internal customer satisfaction performance targets.

Qualifications:

Currently enrolled in an undergraduate program and a minimum of one year of coursework completed
Minimum 3.0 GPA preferred
Proficient in PC applications
Good verbal and written communications skills
People and team oriented
Prior customer service experience preferred
Maintains a high degree of flexibility in support of branch needs
Legal authorization to work in the US now and in the future without sponsorship
Demonstrate alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work!

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Student Teller - Summer 2024