We are Hiring!

Deposit Operations Business Analyst – Lowell

Enterprise Bank, is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both nationally and locally as a “Top Place to Work”, Enterprise Bank team members are as important to us as our core values.  Join our dynamic team and experience a unique workplace culture where success is shared, and diversity is celebrated.

What You’ll Do:

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Work with department personnel business system users and stakeholders to identify inefficient processes to target for improvement. Establish process performance objectives.
• Identify training needs for current processes, as well as training needs for redesigned &/or new processes.
• Identify and assist management in removing technical and cultural barriers to efficient business processes and to improve operations.
• Collaborate with stakeholders to elicit, document, and prioritize business requirements for various banking initiatives, including new products, process enhancements, or system improvements.
• Conduct comprehensive analysis of banking systems, processes, and data to identify opportunities for operational efficiencies, cost reductions, and customer experience enhancements.
• Develop and maintain detailed documentation, including business requirement documents, functional specifications, use cases, process flows, and test plans to support project initiatives.
• Engage in data analysis to derive insights into banking performance metrics, customer behavior patterns, and market trends, providing recommendations based on data-driven findings.
• Present ideas or situations to management to communicate findings and recommendations regarding existing operational practices.
• Work closely with cross-functional teams, including IT, operations, compliance, and marketing, to ensure seamless integration and implementation of banking solutions while adhering to regulatory requirements.
• Support the testing, validation, and implementation of banking solutions, ensuring they meet business objectives, regulatory standards, and customer expectations.
• Monitor relevant industry trends and data to use to compare to and evaluate internal operating practices.
• Recommend and model changes to procedures, workflows, processes, and/or systems.
• Utilize effective analytical and problem-solving skills to provide operating processes & procedures that will optimize system utilization for both internal and external customers.
• Work with department managers to ensure written procedures exist and are periodically updated for Bank staff to operate and support business systems and delivery channels.
• Participate on projects for new or enhanced systems, or for new or enhanced products and services to end-customers.
• Act as system administrator (or system administrator back-up) for specifically assigned business systems
• Accountable for driving communication and reporting to keep internal clients informed of progress and benefits of new and enhanced operating practices or systems.
• Assists in reviewing system enhancements, Interim Release Bulletins and General Release Bulletins to determine impact to the Bank.
• Escalates and tracks department technology issues for resolution.
• Presents business perspective to the Bank’s Change Management Advisory Committee when needed.
• Performs as assigned business area’s business analyst in the Bank’s project management process.
• Performs as the SME for data in department level applications and performs as a Data Steward to the Bank’s Data Governance Committee.
• Develops an understanding of the Bank’s supported data reporting solutions, performs as a report author for assigned business areas.
• Participates in business continuity and business impact analysis discussions.
• Represents assigned business areas in business continuity testing.
• Participates in user access reviews.

This position is Hybrid, Remote, or Onsite. Candidates from MA, NH, and ME only.

Requirements: 

• Bachelor’s degree in business administration, Finance, Economics, or related field; Master’s degree or relevant certifications are a plus; and
• A minimum of 4 years of experience as a Business Analyst within the banking or financial services industry, with a proven track record of successfully driving banking-related initiatives; or
• Equivalent combination of education and experience

If you don’t meet all the requirements, apply anyway!  Our recruiting team considers your entire professional journey. Enterprise team members are made up of more than just their previous titles. 

Our DEIB Value Statement: At Enterprise Bank, people and relationships come first.  We encourage and foster a culture of diversity, equity, inclusion, and belonging where everyone feels valued and respected. We are committed to a caring workplace that recognizes the importance of making a meaningful, positive difference in the lives of our team members, customers, and communities. Please click here to view our Inclusion website for more information and to learn more of our story and Core Values.

Benefits: We encourage every team member at Enterprise to lead a healthy and balanced life. We offer generous paid time-off programs, exceptional Tuition Assistance, College Loan Repayment, Wellness programs, Employee Resource Groups, opportunities to assist in your community as well as health, dental and life insurance coverage and a generous 401(k) match.

Enterprise Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. EOE M/F/Disabled/Vet.