Who We Are

Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm.  We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house.  We perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.

Our success has been driven by our ability to attract and retain dedicated, knowledgeable and seasoned professionals to become part of the Shambaugh team, as we continue to build on our 90+ year Shambaugh success story. 

At Shambaugh, we recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization. 

Job Summary

Shambaugh & Son, L.P. is seeking a Fire Protection Service Support Specialist in our Brea, LA office.  Provide comprehensive customer service and administrative support for fire protection inspections, customer information management, service and inspection job closure, billing, sales, and office and field personnel.

Essential Duties and Responsibilities

• Manage inspection, billing preparation, information verification and retention processes.
• Utilize accounting system to retrieve work order numbers.
• Leverage Building Reports for administrative support tasks.
• Receive and process customer service request in a professionally and efficiently, gathering all necessary information to dispatch calls to the appropriate personnel.
• Adhere to the company-endorsed business process and best practices and make recommendations on system/process improvements.
• Validate technicians debrief information on service tickets and prepared invoices daily/weekly.
• Complete service request debriefs weekly and submit them to the Billing Specialist within one week of the service date.
• Assist with payroll processing by approving timesheets and submitting them to payroll.
• Manage document retention strategy for hard and electronic copies of service acknowledgements, work orders, inspection reports, internal agreements, and customer documentation.
• Maintain the confidentiality of customer and employer information at all times.
• Provide other administrative support to office personnel when needed.
• Perform other duties as assigned.

Qualifications

• Advanced computer skills, including proficiency in Microsoft Office Suite and Windows operating systems.
• Strong Excel skills, including ability to create and manage complex spreadsheets and tables.
• Experience with AS400/Trueline accounting system is preferred.
• Experience with dispatching or scheduling technicians, project managers and other staff preferred.
• Ability to learn and retain new information quickly and efficiently.
• Proven ability to multitask and handle multiple different tasks simultaneously.
• High organized, self-motivated, and results-oriented.
• Professional communication skills, both written and verbal.
• Available to work the required hours 7:00AM – 4:00PM (Monday – Friday).

Notice to prospective employees:  There have been fraudulent postings and emails regarding job openings.  EMCOR Group and its companies list open positions here.  Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services.  If an individual is contacted for services outside of EMCOR's normal process -- it is probably fraudulent.

Shambaugh is deeply committed to a policy of equal employment opportunity for all its job applicants and employees.  We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information.  Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified.  We also are committed to making reasonable accommodations for qualified individuals with a disability as well as abiding by any and all state and local laws, which in addition to the above prohibit discrimination in any form.

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