Job details

Description

$59,987.20 - $79,996.80 per year

General Purpose of Job:

 Under the general direction of the Regional Store Operations Manager, the Manager supervises and directs Store Team Members to ensure proper and efficient store operation, and excellent customer service. 

Essential Roles and Responsibilities:

• Leads and motivates the store team to ensure the achievement of business goals in revenue, expenses, profitability, customer satisfaction and loyalty, and inventory shrinkage
• Ensures through subordinate management the proper merchandising and appearance of the store
• Establishes priorities, promotes teamwork and cooperation and maintains a high level of employee morale and satisfaction
• Promotes a positive shopping experience; through subordinate managers, ensures the efficiency, timeliness and the quality of store service
• Resolves customer complaints and takes action to improve customer service levels
• Solicits customer feedback to better understand customer needs and the needs of the local community
• Communicates effectively with customers and all company personnel
• Works effectively with sales management in order to meet sales and service expectations
• With subordinate management, recruits, interviews, selects and hires employees
• Through subordinate management, supervises the store employees; assigns, directs and follows-up
• Directly and through subordinate management, trains, develops, coaches and evaluates hourly employees; ranks employee’s performance
• Personally trains, coaches, develops, evaluates and reports on the performance of subordinate managers while continually developing his/her own skills
• Takes appropriate corrective measures, including without limitation, resolving employee and subordinate manager complaints and grievances, counseling employees and subordinate managers, disciplining employees and subordinate managers and terminating employees and subordinate managers

 Essential Roles and Responsibilities (cont’d):

• Handles all cash functions; keys, safe and registers
• Ensures the accurate management of all store monies and all banking operations
• Effectively uses resources to decrease operating expenses
• Through subordinate management, ensures the accuracy of all incoming and outgoing shipments related to day-to-day store operations and the accuracy of all paperwork associated with all incoming and outgoing shipments
• Capable of performing all job classifications under his/her supervision
• Ensures compliance with all safety rules, regulations and procedures
• Responsible for enforcing all inventory and LP policies and procedures
• Utilizes management information tools and analyze financial reports in order to identify and address trends and issues in store performance; is able to take immediate corrective action
• Utilizes management information tools, analyze financial reports and evaluate industry patterns and trends in order to write an annual store budget
• Manages with and promotes integrity and honesty in all interactions with employees, customers and the local community
• Oversees and executes daily reports, develops sales/hour forecasts

Supervisory Responsibilities:

There are subordinate supervisors reporting to this job.  Some of the names of the departments supervised by this job are: Counter Sales, Equipment Repair, Tint Room, Wallcovering, and Warehouse (Shipping and Receiving).  There are two to ten employees directly supervised by this job.

Communication and Language Requirements:

• For safety reasons, ability to read, write, and communicate in English is required.
• Must have ability to analyze and interpret professional journals, technical procedures,and governmental regulations
• Must have the ability to efficiently write routine business reports and correspondence in Microsoft Office.
• Must have ability to effectively present information and respond to questions from individuals, groups of employees, and customers.
• Bilingual is a plus.

Education and Experience Requirements:

• Bachelor’s Degree and 2 years management experience

OR

• 5 years retail management experience

        Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V.                                           

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