Company Description

At Diagraph, we pride ourselves on offering our customers world-class solutions to meet their challenging product identification needs. As a leading manufacturer and distributor of inkjet coders, automated labeling systems, thermal transfer inkjet coders, and laser coders, Diagraph engineers and builds products to help manufacturers get products identified with manufacturing codes – such as lot codes, date codes, batch codes, barcodes – and out the door quickly and efficiently.

Diagraph culture embraces entrepreneurial drive and thinking where you can provide significant impact. If you are results driven, innovative, and customer oriented, Diagraph is the company for you! 

Total Rewards Package 

Diagraph is a division of ITW a Fortune 200 global multi-industrial manufacturing leader. We have the perks! Our total rewards package is broad and offers comprehensive support from health and wellness, to retirement and financial stability. For more details see https://www.itw.com/careers/benefits-compensation/

Job Description

The IT Administrator is responsible for supporting the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This includes support for both the systems themselves as well as all users of the IT systems within the company. The IT Administrator will work closely with IT leadership to conduct strategic IT initiatives and facilitate communication between IT and other departments within the company.

Operations: Help Desk, Provisioning, Maintenance. Day-to-Day end-user support for services provided by IT Department (Helpdesk, CRM, ERP, productivity software).

• Order and deploy systems to new and existing employees, provide new hire IT onboarding.
• Help Desk support and maintenance:  End User ticket resolution and systems warranty/repair management.
• Participate in weekly on-call rotations and or after-hours support as needed.

Security & Compliance: Backup & Recovery, Incident Response, Awareness, Vulnerability, End Point.

• Maintain and support IT systems with emphasis on security and vulnerability remediation.
• Ensure compliance with ITW BRAVE and ICQ.

Infrastructure: Servers & Storage, Networking, Wireless, Remote Access, Virtualization.

• Maintain and oversee all aspects of the division infrastructure including upgrade and installation of new hardware and software.
• Troubleshoot problems with systems and programs.

Qualifications

Education: 

• Bachelor's degree in information technology, computer science, information security or related areas and/or equivalent experience.

Experience/Skills: 

• Effective communication, organizational and critical thinking skills.
• 3 years of experience working in IT or related fields of study
• PC troubleshooting and networking knowledge
• Proficiency with Microsoft Office and productivity suites
• Excellent virtual/phone presence and verbal communication skills
• Certifications preferred: A+, Network+, Security+

Physical/Visual Activities or Demands: Physical/visual activities or demands that are commonly associated with the performance of the functions of this job.

1. While performing the duties of this job, the employee is constantly required to talk, hear, sit, and type, frequently required to reach above shoulder and outward, grasp and manipulate objects, stand, and walk, and occasionally twist/turn, climb, crawl, bend, and squat.
2. The employee must carry up to ten pounds frequently and up fifty pounds occasionally and push and pull up to fifty pounds occasionally.
3. Specific vision abilities required by this job include concentrated attention, close vision, far vision, depth perception, color vision, and the ability to bring objects into sharp focus.

Working Conditions: Working conditions commonly associated with the performance of the functions of this job.

1. Typical office (70%) & plant conditions (20%)
2. Travel (<10%)
3. Occasional exposure to loud noises and machinery (20%)

Machines, Tools, Equipment and Work Aids that may be representative but not all inclusive of those commonly associated with this position: Computer, Microsoft Office Suite, calculator, telephone, scanners, printers, cabling tools, network testing equipment.

License(s)/Certification(s) Required: None

Additional Information

As an Equal Opportunity/Affirmative Action Employer, ITW Marking & Coding does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state or local laws. EOE/M/F/Vet/Disability information will be kept confidential according to EEO guidelines.

The hourly range for this position is $23.10-31.30 per hour. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for overtime. Available benefits may include health, dental, and vision insurance, and 401(k) with company match if hired on a full-time basis post contract. 

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.