Job details

Description

SUMMARY:

The Inside Sales Representative will be responsible for effectively and tactically managing important business activity on a daily basis. The Inside Sales Representative will reach business targets through excellent telephone sales and communication skills.  This individual will also develop their phone-based revenue generation through the creation of sales leads, initiation of prospect calls and establishment of ongoing rapport with existing and potential customers. Develop a strong understanding of our customers, products, processes and systems.  The role carries the opportunity to earn more accounts and/or move into an account manager or sales leadership position.

DUTIES & RESPONSIBILITIES:

• Make outbound calls to customers via telephone and email for qualification, cross-selling, up-selling, and brand expansion purposes
• Process requests for quotations, order entry and product questions from customers.
• Order entry and timely feedback to customer inquiries.
• Monitor and review performance to operational metrics, order processing and service level reporting.
• Researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction.
• Research / source equal or alternative products as requested by the customer.
• Handle a fast pace, complex and demanding projects to meet customer deadlines.
• Establish decision makers for all manufacturing purchases
• Penetrate all targeted accounts and grow sales within client base
• Emphasize product/service features and benefits, effectively earning new quoting opportunities
• Create and deliver qualified opportunities to Account Managers where appropriate
• Work with Account Managers on shared accounts including the sharing of information and lead follow ups
• Investigate and troubleshoot customer service issues
• Establish decision makers and budget for capital purchases
• Other duties as assigned

SKILLS & EXPERIENCE REQUIRED:

• 3 years relevant industry experience in inside sales or customer service
• Exceptional listener with excellent time management
• Strong problem-solving and objection resolution skills, work ethic and a high level of integrity are also essential
• Ability to meet and exceed sales quotas
• Able to build and maintain lasting relationships with customers
• Strong verbal and written communication and presentation skills
• Self-motivated and competitive with high energy and enthusiasm; teamwork focused
• Proven ability to use operating systems and other third-party software to service customer needs effectively.
• Moderate to advanced MS Office skills. Excel experience is preferred.
• Passionate, Adaptable, Customer Focused and Teamwork oriented
• Strong sense of urgency and accountability

EMPLOYMENT OPPORTUNITY INCLUDES:

• Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing
• Career growth

Groves Industrial is an Equal Opportunity Employer. Candidates are subject to post-offer background checks and a drug screen.

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