Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours)

What You’ll Do

• Subject matter expert with the Mortgage POS and LOS, Mortgage Servicing systems, and all department systems.  Responsible for administration, configuration, and maintenance of all systems.
• Partner with vendors for implementations, maintanence, and enhancements. Advise on impact to current systems and processes, complete testing requirements, and oversee deployment.
• Assist with the training and mentoring of new Mortgage System Administrator I and II.
• Lead testing efforts and ensure issues are identified, tracked, reported, and resolved in a timely manner.
• Use project management skills to coordinate with various internal departments and leadership team to implement special projects.
• Create, maintain, and verify accuracy of reports that will support strategic and operational decision making for the leadership team.
• Work with IS on creating and maintaining department reports within Tableau.
• Conduct analysis on all data elements for the department reporting. Drive data quality and identify missing or incomplete data elements. Present strategies to leadership team for future data analysis.
• Responsible for sending communications to mortgage department for any mortgage related technology issues.
• Coordinate with IS to facilitate the resolution of department technology issues.
• Use scripting language to create, test, and implement scripts to facilitate process enhancements.
• Assists in audit requests from senior management.
• Able to perform all functions of a Mortgage Administrator Specialist I.
• Assist with the development and enhancements of department procedures.
• Perform other job-related duties as assigned by Manager(s).

What You’ll Need

• Minimum of 3 years experience in software maintenance or related experience
• BA/BS Degree preferred
• Previous mortgage experience required
• Technical Skills (Microsoft Office, PowerBI, Tableau, Sql dB, Mortgage LOS)
• Professional Written and Verbal Communication Skills
• Experience with DAX, SQL & HTML, XML a plus
• Previous Experience with Blue Sage Solutions or LoanServ a plus

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.