Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours)

What You’ll Do

• Act as the liaison to departments about virtual learning strategies, use of learning technologies to meet department goals, content development, and measurement of virtual and blended learning
• Recommend best training practices
• Develop courses for effective learning experiences and for online interactive learning. Courses can be micro-learning or bundled to create curriculum paths
• Participate in Support Services initiatives to determine how learning technology can be utilized to meet department objectives, encourage greater utilization of relevant DCU courses
• Ensure communication among stakeholders for effective planning and execution of all learning modules
• Participate in objectives that may change internal processes (system/procedure/compliance changes) that may require formal training to be developed or existing training changed
• Monitor and troubleshoot employee issues related to the learning management system, respond to eLearning training questions/issues in a manner that meets DCU service standards.
• Collaborate with users and vendors to meet ongoing needs for custom reports. Will act as a report content expert and support the learning needs of users to define the specific information needed.  Responsible for Support Services-wide reporting related to learning statistics.
• Learning management system administration including publish content, design and run reports, system management, troubleshoot, and attend meetings for departments of oversight.
• Collaborate with department managers to regularly review existing training to ensure accurate content.
• Perform other job-related duties as assigned by supervisor and Support Services management.

What You’ll Need

• BA degree in Instructional Design, Education, Organization Development or a relevant field preferred
• 2-3 years of experience in a Learning and Development role, instructional designer or equivalent
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Proficiency in eLearning development software and tools (such as Adobe Captivate, Articulate 360, Articulate Rise and TechSmith Camtasia)

• Excellent written, verbal, interpersonal and presentation skills
• Ability to present topics in an understandable way, utilizing adult learning principles
• Extensive knowledge of DCU products and services
• Strong organizational skills with attention to detail
• Ability to manager multiple priorities and work independently
• Ability to provide work portfolio during the application process preferred.

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.