2800 North Loop W, Houston, Texas, 77092-8838, United States of America

No Brag, Just Fact!

Here's what you can expect as a Director of National Support at DaVita:

DaVita Integrated Kidney Care (DaVita IKC) is the integrated care division of DaVita Inc. working on DaVita’s vision to provide integrated care to all ESRD patients, who are some of the most medically complex and vulnerable patient populations in the US. Our more than 600 dedicated nurses, care coordinators, nurse practitioners (NPs) and business professionals integrate and manage care for more than 20,000 patients with late-stage chronic kidney disease (CKD) and end stage renal disease (ESRD) across the US each month. 

We’ve proven that integrating care achieves the triple aim of improved patient quality of life, better outcomes and lower total cost of care. What sets DaVita IKC apart is that we not only provide great care management but we start with our heart with our patients and each other. We focus on creating both a great experience for our patients and a special place to work for our teammates. 

We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients.  To help us achieve our vision, we’re investing extensively in developing both our model of care and our team.  When you join DaVita IKC, you're joining a compassionate team committed to quality patient care. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

We have a great opportunity for a Director of National Support. This exciting opportunity leads the non-clinical operations for our renal care management programs delivered using our Contact Center organization. 

The ideal candidate establishes and maintains partnerships with other corporate teams, field leaders, physicians and clinical operations teams to address operation issues and opportunities including enrollment, clinical administration and support, call center analytics, and capabilities.

Additionally, the Director will oversee virtual managers and have overall responsibility for front-line teammates, while improving systems and processes to advance our overall operational effectiveness and achieve our operational goals.  This Director participates in budget development and has budget accountability.  

REMOTE Role- preference will be for candidate to reside in MST zone

Responsibilities include, but are not limited to:

• Identifies, analyzes, and drives continuous operating improvements and quality performance of operating metrics, including quality, productivity, staffing, training, attrition, and budget

• Leads innovative initiatives to define world-class outbound and inbound contact center capabilities and performance; tracks emerging trends in call center operations management

• Prepares and analyzes operations performance reports by collecting, analyzing, and summarizing data and trends

• Manages a leadership and operations team to support enrollment, administration, clinical, and contact center support teams; recruits, trains, coaches, and managing performance for teammates

• Leads operational strategies by monitoring teammate performance, identifying and resolving problems, preparing and completing action plans, completing process audits, and managing system and process improvement initiatives

• Meets financial objectives by estimating requirements, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions

Education & Experience Requirements:

• Bachelor’s Degree required
• 8-10 years of experience in an operational leadership role required
• Prior experience in call center leadership role preferred

Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits