Account Coordinator

The Company:

Czarnowski is a full-service marketing company that produces unforgettable brand experiences for the world's most forward-thinking organizations. We create brand stories that push boundaries, alter perception, evoke emotion and incite action. In short, we make stories that move. Combining sound strategy, compelling creativity, precise fabrication and first-rate operations amplifies your brand story and connects you more precisely to your audience. Our range of services, global reach and cross-sector experience has allowed us to deliver results for customers on and off the show floor for more than 70 years. We love what we do.

The Job:

 

Order Entry & Processing; via direct client communication or through proprietary client websites

• Initiating new opportunity requests through internal systems, for all orders received
• Effectively creates estimates based on knowledge of inventory and event needs
• Proper Execution of Show Service orders as needed
• Coordinate shipping with internal and third party providers
• Enter all work into COMS, Czarnowski's web based workflow systems
• Communicate with all necessary departments to complete tasks
• Pre Ship and Quality Control check every item that leaves the facility
• Manage client specific ordering websites to accurately maintain inventory
• Monitor ordering and usage history of all inventory items
• Invoice clients for work performed
• Manage the collections process as needed
• Work directly with account teams nationwide to meet client needs
• Maintain a high level of client satisfaction
• Participate in meetings and conference calls with both external clients and internal project teams, ensuring each team member understands the scope of work and their responsibilities
• Presents budgetary and progress reports
• Provide 24 hour on call support to internal and external client base
• Effectively communicate with clients via, telephone and email
• Manage new production projects from start to finish
• Maintain positive vendor relationships and keep up to date on product knowledge and familiarization
• Act as a support person to account teams when needed

Skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Competent in basic internet skills
• Outstanding positive attitude towards clients and coworkers
• Proven customer service and problem solving skills
• Ability to quickly establish customer rapport
• Exceptional organizational and communication skills
• Strong written and verbal communication skills
• Ability to prioritize and multitask in an ever changing fast paced deadline driven environment
• Comfortable working independently and in a team environment

Education & Experience:

• Undergraduate Degree (Preferred but not required
• 1-2 years administrative or office experience
• Hospitality and/or tradeshow experience a plus

Core Values:

Czarnowski Collective’s vision is not marketing hype, it wasn’t dreamed up in some boardroom, and it’s not a policy… it’s a passion! Our unique vision is something that has always existed, and the people at Czarnowski help us excel. Our culture lives and breathes opportunity, inspiration, empowerment, hard work, and acknowledgment. That’s one of the main reasons we’ve been able to remain successful for over 70 years! In turn, employees are challenged to embody the following core values in their daily work.

• We strive to deliver exceptional customer results.
• We are humble and respectful.
• We act with honesty and integrity.
• We empower and trust one another.
• We foster a positive team and family spirit.
• We celebrate creativity and innovation.
• We embrace individuality and an entrepreneurial spirit.
• We can only profit together.
• We have fun.
• We love what we do.

The input and participation of our entire Company are essential to upholding our vision today and in the future.

We are a COLLECTIVE for all. We strive to create the best people-driven experiences, which is only possible by championing diversity, equity, and inclusion. We celebrate creativity and embrace individuality so we can grow together through our initiatives of DEI Learning and Development, Diversifying Our Supplier Chain, DEI Employee Recruitment, and Serving Our Communities. 

 

EEO Statement

Czarnowski Collective is proud to be an Equal Opportunity Employer. We don't just accept difference – we honor, nurture, and celebrate it! All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We don’t discriminate based on race, religion, color, national origin, sex/gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age,