The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Youth in Transitions Care Coordinator position supports this mission by coordinating the implementation of suicide prevention services to clients, staff and community partners to support the achievement of the organization’s goals. The Youth in Transitions Care Coordinator provides: comprehensive system navigation and support through intake, screening, assessment, referral and linkages to behavioral health services; via telephone, email, IM/Chat, text messaging and in-person for clients with mental health concerns or identified suicidal ideation of low to moderate lethality. The Youth in Transitions Care coordinator will fulfill the responsibilities of the role by assisting identified youth and young adults aged 16-25 achieve self-sufficiency through supportive counseling, accessing peer supports and facilitating linkage/engagement with community wraparound case management agencies. The Youth in Transitions Care Coordinator reports to the Supervisor of Coordinated Services.

Strategic/Transformational Duties and Responsibilities

• Provides support through short-term care for clients with mental health concerns and suicidal ideations.
• Provides support and training for youth, families, staff and employees of community agencies on program related topics.
• Develops and maintains service linkages for youth and young adults.

Transactional/Administrative Duties and Responsibilities

• Provides exceptional customer service during intake, screening, assessment and referrals.
• Coordinates short-term care including: safety plans and reassessment check, supportive counseling, advocacy and linkage to participating Youth in Transitions case management agencies or longer-term behavior health crisis services and resources.
• Supports youth peers and other staff regarding mental health crisis services and resources for youth and adults.
• Advocates for victims, as needed.
• Complete pre-service training requirements, including CCTB Core Training within the first sixty days of employment.
• Complete ongoing training requirements as prescribed, including Introduction to Trauma Informed Care, Psychological First Aid, Wraparound Services and youth/youth development within the first twelve months of employment.

• Assists the Supervisor of Coordinated Services with special projects and reporting requirements for Youth in Transitions projects.

• Expected to meet all contracted deliverables.
• Expected to maintain an average score of 80% or greater on all individual/contractual performance metrics.
• Performs other such duties as may be assigned by the Supervisor of Coordinated Services.

Required Competencies

• Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
• Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving-Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management- Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience

• Bachelor’s degree in a social service related field OR four years counseling or crisis intervention experience in lieu of degree.
• Bilingual in Spanish preferred.
• Exhibits excellent organizational skills and the ability to manage multiple tasks in a fast paced environment.
• Comfort with diverse populations and flexibility are essential.
• Proficiency in oral and written communication skills.
• Demonstrated leadership ability.
• Knowledge of Windows based computer system required.

Physical Demands/Working Conditions

Physical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.

Working Conditions: Duties are performed primarily in an office setting. Operates computer and standard office equipment such as telephone and copier/printer.

Travel: Moderate

Hours: M-F 8:00am – 5:00pm plus frequent evenings and weekends. 2-1-1 is open 365 days a year 24-hours a day. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents