Position Summary

The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems.

The Suicide Prevention Care Coordinator position supports this mission by coordinating the implementation of suicide prevention services to clients, staff, and community partners to support the achievement of the organization’s goals. The Suicide Prevention Care Coordinator provides comprehensive system navigation and support through intake, screening, assessment, referral, and linkages to behavioral health services; via telephone, email, IM/Chat, text messaging, and in-person for clients with identified suicidal ideation of low to moderate lethality. The Suicide Prevention Care Coordinator reports to the Manager of Care Coordination, and his/her absence, the Director of Clinical Services.

Strategic/Transformational Duties and Responsibilities

• Provide support through short-term care for clients with suicidal ideations. Provide support and training for staff and community agencies on program-related topics.

Transactional/Administrative Duties and Responsibilities

• Provides exceptional customer service during intake, screening, assessment, and referrals.
• Coordinates short-term care including safety plans and reassessment checks, supportive counseling, advocacy, and linkage to longer-term behavior health crisis services and resources.
• Supports other staff regarding mental health crisis services and resources.
• Advocates for victims, as needed.
• Complete pre-service training requirements including CCTB Core Training within the first sixty days of employment.
• Complete ongoing training requirements as prescribed including Introduction to Trauma Informed Care, Mental Health First Aid, and Psychological First Aid within the first twelve months of employment.
• Assists Corbett Trauma Center with special projects.
• Expected to meet all contracted deliverables.
• Expected to maintain an average score of 80% or greater on all individual performance metrics.
• Tracks, analyzes, and reports weekly data related to performance and service outcomes.
• Participate in related community events/forums to further support services offered through Suicide Prevention Services in addition to helping spread awareness of services provided by CCTB.
• Performs other such duties as may be assigned by the Clinical Manager or Director of Clinical Services.

Required Competencies

• Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility for resolving customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively
• Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable, and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishes a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapts one’s style to changing situations; Comfortable working in a fast-paced environment, and needs minimal supervision; Exhibits a professional demeanor.

Education and Experience

• Bachelor’s degree in a social service-related field or four years of counseling or crisis intervention experience in lieu of degree.
• Bilingual in Spanish preferred.
• Exhibits excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Comfort with diverse populations and flexibility are essential.
• Proficiency in oral and written communication skills.
• Demonstrated leadership ability.
• Knowledge of Windows-based computer systems is required.

Physical Demands/Working Conditions

Physical Requirement: Must have the ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.

Working Conditions: Duties are performed primarily in an office setting. Operates computer and standard office equipment such as telephone and copier/printer.

Travel: Minimal

Hours: M - F 8:00am – 5:00pm plus infrequent evenings and weekends, as requested.

Join Us!

The Crisis Center of Tampa Bay is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Crisis Center of Tampa Bay is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The Crisis Center of Tampa Bay will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. We want you to be YOU, and you’re encouraged to apply! Come learn more today!