Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The SAS Supervisor’s primary responsibility is to ensure smooth daily operations of advocacy services and provide supervisory guidance to staff advocates. This position reports to the SAS Advocate Manager and SAS Director in their absence.

Strategic/Transformational Duties and Responsibilities

• The SAS Supervisor will oversee, support, and assist the SAS staff advocates at their assigned location, Tampa or Ruskin.
• The SAS Supervisor will ensure the day-to-day functioning of ongoing advocacy services, including training and supervision of SAS staff advocates.
• The SAS Supervisor is responsible for assisting, providing leadership to, and coordination for SAS staff advocates, interns, and volunteers.
• The SAS Supervisor will ensure that all sexual violence survivors and secondary survivors seeking services are responded to in a timely and appropriate manner.

Transactional/Administrative Duties and Responsibilities

• Supervise, observe, and monitor staff, interns, and volunteers on a regular basis; providing case staffing and coaching when needed, focusing on professional and personal development.
• Provide on-call primary exam coverage and back-up exam support coverage.
• Ensure office coverage is maintained at all required times.
• Create the monthly on-call schedule and maintain accurate schedules of advocates
• Participate in recruiting and hiring new staff advocates and interns.
• Attend community outreach and oversee advocates community outreach activities.
• Provide training and evaluation of staff, interns and volunteers as required.
• Ensure all new clients are assigned out and 24 hour follow up is completed.
• Monitor and review time logs.
• Monitor and review all client documentation.
• Fill gaps in coverage
• Conduct formal performance reviews of staff.
• Demonstrate availability for after-hours assignments when necessary.
• Demonstrate exceptional communication with leadership, staff, interns and volunteers.
• Expected to meet all contracted deliverables.
• Participate in quality assurance reviews and oversee peer reviews.
• Regularly review program data and problem solve around any areas of improvement.
• Know and comply with policies and procedures of the department and agency.
• Perform such other duties as may be assigned by supervisor.

Required Competencies

• Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
• Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving-Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management- Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience

• Bachelor’s degree, and one year minimum in a direct service role.
• Ability to type at 30 computer WPM and knowledge and ability to learn computer system required.
• Valid Florida driver license and insured personal transportation required.
• Ability to communicate professionally verbally and in written documentation.
• Proven leadership skills.
• Complete pre-service training requirements including: CCTB Core Counseling and FCASV Advocacy Core training within first sixty days of employment.
• Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.
• Complete requirements Victim’s Service Practitioner Designation training within 18 months of employment (if applicable)

Knowledge, Skills and Abilities

• Know and comply with the policies and procedures of the Agency.
• Knowledge of crisis intervention and active listening skills.
• Knowledge of community resources.
• Knowledge of the method of data collection.
• Knowledge of basic supervisory principles and practices.
• Knowledge of Window based computer operating system and basic software programs.
• Ability to evaluate the performance standards of staff in terms of Agency requirements and standards.
• Ability to oversee and supervise staff and volunteers.
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
• Ability to understand and respond to written and verbal communication.
• Ability to prepare correspondence and administrative reports.
• Ability to problem solve and make decisions.
• Ability to collect and evaluate data.
• Ability to work independently.
• Ability to establish and maintain effective working relationships with others.
• Skill in the operation of word processing and database programs on a personal computer.

Physical Demands/Working Conditions

Physical Requirement: The employee is regularly required to sit and talk, and is occasionally required to stand and walk. This position requires good hand-eye coordination, arm, hand, and finger dexterity, and visual acuity to use keyboard. These tasks may be somewhat complex in nature and may be broad in objective with integration of diverse functions. This position performs duties of average difficulty requiring reasonable initiative and independent judgment under general supervision.

Working Conditions: Work is performed indoors, but on occasion will require the use of one’s personal automobile to travel to meetings or other office location and could be exposed to changing weather. The noise level is moderate.

Travel: Occasional

Hours: Standard business hours plus on-call. Must be flexible as SAS operates 365 days a year, 24-hours a day. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position