Job details

Description

Are you looking for a position where you can utilize your customer service skills while helping others in your community with limited English proficiency? CoVantage Credit Union is seeking a full-time on-site Spanish Interpreter/Virtual Specialist to join our team! This individual will join a team dedicated to providing bilingual members with exceptional service and outstanding value in-person, over the phone, and through CoVantage's online channels.

This position is eligible for $2.25 in shift differentials paid per hour in addition to base compensation to help serve the Limited English Proficient population in the communities we serve. As a CoVantage team member, you'll also receive a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service. 

Job Duties:

• Provides translation and interpreter assistance as needed between credit union employees and bilingual members
• Provide existing and potential members with professional, high-quality member service specializing in deposit services, consumer loans, and virtual services such as CoVantage Online and Remote Deposit Capture
• Answer incoming telephone calls in a timely, professional, and courteous manner handling each member's request in its entirety, or if needed, directing the member to the appropriate person for assistance
• Promote services to strengthen each member's relationship with the credit union and seek ways to provide greater financial value
• Accurately and consistently comply with credit union standards, policies, and applicable state and federal regulations

This individual will work a rotating schedule including multiple Saturdays per month. 

Qualifications:

• Bilingual fluency in Spanish required 
• Must pass credit union fluency testing and maintain working knowledge of English and secondary language
• Have obtained a high school diploma or equivalent 
• Have experience working in a service or sales related capacity
• Have strong written and verbal communication skills in both the English and Spanish language and the ability to work with a wide variety of people on a daily basis
• Have the ability to be organized, efficient, and accurate in a fast-paced work environment
• Proficient with Microsoft Office and Windows software programs
• Minimum of 1 years' experience as an interpreter is preferred, but not required

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