Texas Eye Care Network, a Covenant Physician Partner, is looking for a Fulltime Bilingual Medical Receptionist to join our busy and welcoming office.

About the Opportunity

This position handles and routes all incoming calls, and greets patients and patient families.

Essential Duties and Responsibilities

• Performs day-to-day general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
• Scheduling appointments, carefully screens patients for new address and update registration and informs patient of adequate information that must be presented at time of visit.
• Verifies patient benefit eligibility and coverage and document in EHR system.
• Obtains authorization/referral for office visits/procedures.
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness.
• Performs telephonic support for online authorization of office visits and procedures.
• Provides direct support to Primary Care practices and specialty care providers regarding utilization, authorization, and referral activities.
• Ensure complete and accurate data, including patient demographic, current insurance information and update patient benefit information.
• Establish contact with the ordering physician’s office or customer service department to resolve issues concerning missing vital information from patient’s medical record.
• Knowledge of Insurance carriers and contracted providers.
• Work cordially in a team with the surgery center, physician practice and with patients to explain coverage amounts provided by their insurance policy, so they can understand why some procedures may be covered, while others are not.
• Request pre-certification and benefits on all patients, both inpatients and outpatients for surgery.
• Communicates with the Clinic regarding upcoming appointments.
• Performs other duties as required.

About the Candidate

• High school education or equivalent required.
• 1+ year of experience as a medical receptionist
• Organized, detail oriented and able to manage competing priorities.
• Excellent typing and computer usage skills, including Microsoft Word and Excel proficiency.
• Ability to relate with people of diverse backgrounds, provide excellent customer service and solutions to problems.
• Knowledge of medical insurance terminology, medical benefits, and billing process.
• Experience with online benefit verification, working with insurance companies, and have extensive knowledge of different types of coverage and policies.
• Maintain accurate patient insurance records.
• Good judgement and must have excellent multitasking skills.
• Resourcefulness in problem solving.
• Ability to work independently, give attention to detail, prioritize and perform several tasks together without losing concentration.

 What We Offer

• Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday
• Medical, Dental, and Vision insurance after 30 days of employment
• Voluntary employee and dependent life plans
• Short and Long-term disability
• Health Savings Account and Flexible Spending Account eligibility
• Critical Illness, Accident, and Hospital Indemnity insurance
• $250 of professional development funds provided every year
• Tuition Reimbursement up to $5,250 annually
• Free counseling sessions through our Employee Assistance Program
• Invest in your future with a company match on your 401k
• Associate discounts at major retailers such as Amazon Prime, Costco, and Sam’s Club
• Travel discounts with Hertz and Liberty Mutual
• Verizon Wireless discounts
• Free legal assistance through RocketLawyer
• Pet Insurance
• RN.com subscription reimbursement
• Access to our free mental wellness program – Sibly

Covenant Physician Partners is proud to be an Equal Opportunity Employer. Covenant does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.