We are hiring a Director of Rooms - AC/Element - Downtown Miami (Brickell)!

As the Director of Rooms, you will be  for delivering the best service, quality and value to every customer, every time. Excellent customer satisfaction will be the backbone and philosophy of the Housekeeping Department.  As a leader, you will personally demonstrate a commitment to customer service by responding promptly to guest needs, committing to satisfying every guest and ensuring that your staff is trained to meet high standards and rewarding responsive guest assistance for your team. 

RESPONSIBILITIES:

• Forecasting and budgeting of revenues and expenses for all departments in the Rooms Division.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.Manage department within budget. Accurately forecast expenses. Prepare annual departmental budget that accurately reflects the department’s operations plan. Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget. Complete reports (i.e., forecasts, annual budgets, action plans, etc.).
• Conducts Performance Evaluations and disciplines staff when needed.
• Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility in the Rooms Division.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message.
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person, email and by phone.
• Monitors and controls labor expense, and supplies/equipment expenses. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Maintains close relationships with retail tenants and concessions to ensure guest service standards are met along with revenue/expense targets.
• Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
• Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to property strategic plan. Communicate, both verbally and in writing, to provide clear direction to staff. Help realize and contribute to Rooms Standard Operating Procedures and Policies.

Here are some reasons our associates like working for us:

Benefits
We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.