Responsibilities:

• Assist customers in making reservations for their requested hotels.
• Stay proficient in upsell strategies as well as saving the sale in the event of cancellation.
• Engage in outbound upsell opportunities as directed Become proficient with systems including, but not limited to, ihotelier, and HMS.
• Maintain confirmation and special requests as needed.
• Enter group block reservations as directed and as call volume allows.
• Respond to emails with reservation information, confirmations, and additional details.
• Advise customers regarding ongoing promotions or available upgrades that may enhance their experience.
• Answer questions regarding rooms, facilities, rates, and events.
• Accurately record customer information and charge credit cards upon successful reservations.
• Carry out any reasonable requests by Management that you are capable of performing.

Benefits: 

Concord offers competitive wages and a comprehensive benefit package, which includes medical/ dental/vision plans, complimentary life insurance with options for enhancements, ST/LT disability offerings, a 401K plan with company match, tuition assistance, plus training & development as well as career advancement opportunities. Our health benefits become available after seven days of employment. 

Why Concord? 

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.  We realize our associates are the foundation to our business, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great!  We have been recognized as a Top 100 Company for women and millennials.

Our associates say it best with our national company cheer heard throughout North America --- “We Are Concord!”