Job details

Description

PROPERTY MANAGER TIER 4

Department: Property Management

Reports To: Regional Manager

Jobs Supervised: Assistant Property Manager, Maintenance Technician, Caretaker, Administrative Assistant and other site staff

Exempt: Yes

Purpose: The primary responsibility is to manage the daily operations of the site in order to provide a fiscally sound, well-maintained and socially healthy apartment community. The Property Manager provides leadership and guidance to the staff.

Compliance:
· Ensures compliance with state, federal and local laws.
· Complies with all city requirements and submit monthly reporting.
· Stays abreast of any changes in fair housing.

Leadership
· Develops and maintains effective, professional relationship with residents, the community and owners/owner boards.
· Maintains customer service and excellent relations with residents, resident cooperatives, outside agencies and organizations.

·Walks property at regular intervals to ensure resident property rules are being followed and that the property is clean and orderly and in good maintenance condition
Confers with maintenance technician concerning deferred maintenance, the operational budget, staff problems and overall maintenance related issues.
· Supervises, directs, trains and evaluates staff. Prepares yearly employee reviews
· Directs assistant manager in collections.

Financial

• Meets Company benchmarks for occupancy, rent collections and timely compliance paperwork.
• Operates property within budgeted income and expense guidelines.
• Obtains bids and supervises capital or contract service.
• Assists or prepares annual budget for the property.
• Reviews and codes all invoices for payment.
• Tracks and evaluates utility costs.
• Prints monthly reports concerning lease expiration dates and calculates rent increases.
• Enters all data into YARDI.

Property Management

• Maintains accurate waiting list. Selects and screens new residents. Reports to regional manager and/or vice president of property management prior to hiring, terminating or making wage or position adjustments of on-site personnel. Authorizes staff payroll.
Works on the last day and first day of each month until responsibilities completed.
• Leases apartments; implements and maintains effective advertising and marketing plan.
• Obtains bids and supervises capital or contract service.
• Meets all corporate designated deadlines.
• Implements staff, program and/or site improvements contained in budget and OPM.
• Implements procedures as outlined in the Red Book. (Emergency procedures manual) Supervises and purchases janitorial, maintenance and office supplies.
• Keeps regional manager informed at all times in the areas of:
o Status of vacancies/projected occupancy.
o Cash flow situation.
o Exceeding budgeted expenses.
o Any legal actions.
o Performance of on-site staff.
o Property conditions that could necessitate action by the owner.
o Potential property liabilities or hazards.
• Implements comprehensive marketing strategy to meet predetermined vacancy standards.
· Shows apartments.
· Prepares monthly newsletter for entire complex.
· Plans and coordinates resident activities.
· Plans and coordinates model apartments.
• Holds regular Crime Watch meetings.

Resident Services (for Core Site properties)
• Collaborate with residents to maintain lease compliance and housing stability
• Plan and coordinate community building opportunities for residents
• Provide essential supportive services to residents, including:
o Resources and referrals
o Lease education
o Individualized assistance, as necessary
• PM 4 oversees properties where the total units managed is over 251 units
· Knowledge of government subsidy programs.
· Working knowledge of Microsoft Office Suite, Outlook and Excel.
· Two years experience in property management, leasing and staff supervision.
· Strong marketing and leasing skills.
· Strong motivational skills.
· Ability to self-direct.
· Ability to manage multiple projects or tasks.
· Proficient office skills.
· Willingness to learn.
· Willingness to coordinate resident activities.
· Excellent communication and organizational skills.
· Excellent collection skills.
· Proficient on the computer.
· Demonstrates a clear understanding and consistent use of YARDI software and EZ Labor.
· Excellent accounting skills.
· Typing speed of 40 to 50 wpm.
· Excellent verbal, written and communication skills.
· Basic understanding of Affordable Housing Program.
· Basic knowledge of apartment maintenance and construction.
· Commitment to the property performance.

Behaviours

Motivation

Education

Experience

Licences & certifications