Position Description
The Voice & Network Administrator's role is to plan, coordinate and support the installation and connectivity of voice and network systems to ensure the stable operation of the IT infrastructure. The Voice & Network Administrator is also responsible for the Telecom infrastructure which includes upgrading, configuring, and optimizing all telephone systems. Your future duties and responsibilities
* Respond to incoming work orders, trouble tickets, and emails regarding equipment of connectivity problems
* Create documentation on voice configurations, network mapping, circuit identification and processes
* Maintain policies and procedures for voice infrastructure deployments
* Collaborate with Engineering teams to determine network capacity and implement strategic plans
* Support overall network infrastructure, which includes providing performance testing, physical wiring support and configuration, and LAN closets maintenance
* Support VoIP infrastructure including call management system, voicemail, physical telecom devices and wire management for voice and data connections
* Actively monitor FootPrints ticketing system or email for new support inquiries and requests. Respond to issues in a timely manner, communicate necessary information to relevant support teams & impacted staff, and document resolution
* Maintain a data repository and knowledge base of information related to systems and devices that are supported by both the Network and Voice Administrators
* Participate in strategic planning exercises to develop and implement new technology or equipment into the IT infrastructure
* Proactively conduct performance testing for network continuity, ensuring that all circuits and networking equipment is operating at peek potential
* Provide administration, installation and support for physical phones and voicemail to staff including conference call services Required qualifications to be successful in this role
* Working knowledge of VoIP architecture, voicemail, and call management systems
* Experience with network wiring infrastructure, and general network management best practices
* Proven ability to configure and maintain routers, switches, and access points
* Strong knowledge of networking management and analysis tools
* Strong technical knowledge of current and legacy network hardware, software, protocols and internet standards
* Installs, tests and repairs telecommunications and network equipment. Interfaces with client at client site. Performs all functions to meet customer and company specifications and to client's satisfaction.
* Bachelor's Degree in Computer Science or Engineering
* 3-5 years of experience in related field or as a network administrator/engineer
* Industry standard certifications such as: CCNA, CCNP,CCIE At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.