Primary Job Responsibilities:
- Discovering our existing core software product features and functionalities as a baseline for performing analysis with clients.
- Collaborating from the core product baseline with our clients to discover and clarify business value needs for feature and functionality requests.
- Documenting requirements, requests, and acceptance criteria with our clients.
- Creation of user stories and user acceptance criteria with engineers.
- Collaborating with our developers regarding client stated business value needs.
- Coordinating and facilitating joint discovery sessions with developers and clients and other stakeholders.
- Performing user acceptance testing with clients after engineering on requested features and functionality has been completed.
- Training our clients in best practices around the usage of new features and functionalities.
- Discovering and documenting best practices and new technologies for analysis.
Additional Requirements:
- Keen intuition for asking questions in pursuit of emerging clarity with stakeholders
- Strong technical thinking, analytical, and conceptualization skills;
- Creative problem-solving skills;
- Strong negotiation skills and ability to influence others;
- Excellent customer service skills;
- Well organized and detail-oriented;
- Strong time management and planning skills;
- Dedication to accurate and iterative documentation
- Experience with software development web-based applications, or similar systems
- Comfortability learning new technological tools
- Familiarity with Google Business Apps (Drive, Docs, Sheets, Slides, etc.)
- A sense of ownership, urgency, and personal pride in your work
- Ability to multi-task and adapt to changing situations and requirements
- Excellent communication skills (both verbal and written)
Experience:
- Seasoned IT or Business professional with a minimum of 2-3 years business analysis experience;
- Preferred: 2 or more years experience in a software or technology-related context(s)
- Bachelor degree in a Business, Information Systems, Computer Science, or other STEM discipline or equivalent technical work experience required
- Experience with agile methodology and practices
- Experience with requirements elicitation, requirements documentation, and requirements management
- Business Analyst Certification preferred
- Direct customer interface experience (working with client directly on project tasks; managing client expectations)