Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. 

Job Description

We are seeking a Technical Writer for a 6 month + contract (with the option to extend further) in Nashville, TN.   This role will work a hybrid schedule assisting with developing written information about the organization’s computing systems that aid in their development, use, and support. Outputs will include a range of documents to be read by both technical and non-technical personnel across all departments. 
 
Responsibilities will include (but not limited to) the following:

•  Liaise with department heads and end users to define and identify business procedures 
• Establish documentation needs for hardware and software.
• Work with staff to produce user guides, manuals, technical specifications, training material, user policies, and proposals, etc. 
• Analyze IT project requirements to determine types of documents needed.
• Collaborate with systems and development staff to collect and interpret technical information.
• Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts.
• Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals
• Edit written documentation of development and other IT staff to create unified and consistent support documents.
• Establish, communicate, and maintain documentation standards, and provide training where required.
• Maintain currency and accuracy of all documentation.

Qualifications

• Graduation from an accredited college or university with a bachelor’s degree  in  Information Technology, Information Sciences and Technology, Business Analysis and Management, Business Analytics and Information Technology or other related degree
• 3 years of professional level experience in technical writing, editing, and documenting information technology software systems.
• Knowledge of information gathering, planning, and organizing as well as a strong understanding of document formatting and presentation techniques.
• Experience working with Microsoft Windows and Microsoft Office.  
• Experience with court operations and business processes preferred.

Substitutions of Experience for Education: Professional level experience in business process analysis, computer systems implementation, or business information systems may be substituted for the required Bachelor’s Degree on a year for year basis. 

Additional Information

This 6 month+ contract (with a strong possibility of extension) will work a hybrid schedule in Nashville, TN.