Company Description
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Job Description
We are seeking a Desktop Support Field Technician for an exciting role in Denver, CO. In this role, you will apply your knowledge and experience in Technical Support and issue resolution to a variety of organizations throughout the metro Denver area. The responsibilities of this role are as follows:
- Working alongside your clients in the Denver Metro area to identify, assess, maintain and repair the technology that makes their work happen
- Support desktops, mobile devices, servers and network infrastructure
- Resolving of system and/or network issues in accordance with company best practices and to the complete satisfaction of the organization's being supported
- Identifying ways to improve systems and infrastructure
Qualifications
- Associate Degree in a computer related field or a combination of education/experience
- At least 3 years of experience as an IT Technician working with external customers
- A passion for delighting users – the ability to walk with them through a problem efficiently and professionally, systematically resolving the issue
- Industry certifications that you are proud of – MCITP, MCP, A+, Network+, Cisco are all helpful
- Strong working knowledge of Windows 7/8/10, Server 2008 through 2016, Microsoft Office 2010-2016, Exchange 2010 – 2013 and Office365 Administration
- Proficient working knowledge of networking protocols and commonly used technologies
- Excellent troubleshooting skills and patience
- Incredible interpersonal communication skills while working with clients and Vendors/Tech Support
- Strong time management discipline
- Valid driver’s license, reliable transportation and a clean driving record
Additional Information
This role will be located onsite in Englewood, CO with travel to company supported locations throughout the Denver Metro area. This role will offer a salary, benefits package, bonus opportunities, training reimbursement, career development, and company car for travel.