FUNCTION
Be a part of the historic 150^th Anniversary of the Kentucky Derby & Kentucky Oaks by leading our team of experienced concierges in one of the Luxury Dining Rooms at Churchill Downs. Concierge managers will manage concierges in one space of the following: The Mansion, Woodford Reserve Paddock Club, Spires Terrace & Suites, or Matt Winn’s Steakhouse. Two required training dates (April 13^th and April 27^th, 2024) will prepare you to provide extraordinary service to our distinguished guests for both race days (May 3^rd and May 4^th, 2024). Staff are expected to attend both training dates and both race dates. Applicants with background in management, hospitality and related industries, as well as those with horseracing knowledge, are encouraged to apply. This is a seasonal position.

SPECIFIC DUTIES AND RESPONSIBILITIES

Includes, but is not limited to, the following:

• Coordinate the breaks & tour schedules of 10-30 Concierges to ensure the service level remains high throughout the race day
• Serve as a trusted resource to concierges for questions related to access, events across the property, wayfinding, amenities, and other guest requests
• Manage the Paddock pass and radio issuance process, ensuring these are kept in a secure location
• Greet VIP guests upon entry to the Dining Room
• Handle customer service requests efficiently using the resources provided
• Troubleshoot customer service issues with your direct Supervisor & tactfully offer approved alternate solutions where possible
• Present yourself in a polished, courteous manner
• Abide by the uniform policy & dress code
• Exhibit discretion when handling guests’ personal information

SUPERVISORY RESPONSIBILITIES
Managing luxury concierges

REQUIRED QUALIFICATIONS

• Exceptional, high-level customer service skills
• Self-motivated problem solver and leader
• Detail-oriented with outstanding communication skills
• Must showcase professionalism in verbal and non-verbal communication
• Speak clearly and loud enough to be heard by a large group in noisy environments
• High school diploma or GED required
• Management experience or event coordination experience highly preferred
• Preferred but not required: college coursework, retail or hospitality experience, some equine industry knowledge or management experience
• Must be 18 years of age or older
• Must be able to stand for long periods of time while managing the concierge desk

REQUIRED AVAILABILITY:

Must be available on all of the following days:

• 4/13/2024 – Training #1
• 4/27/2024 – Training #2
• 5/3/2024 – Kentucky Oaks
• 5/4/2024 – Kentucky Derby

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.