Champaign, IL, US,
61822
Full Time, Contractor
26 September 2024Job details
Description
Christie Clinic's department of Internal Medicine is seeking a full-time Receptionist. Hours are Monday-Friday 8:00am-5:00pm at the Windsor Clinic. Duties include greeting clinic patients upon arrival, assisting with the check in process, answering incoming phone calls, scheduling appointments, and assisting with the checkout or rescheduling process. The receptionist will also serve as a liaison between patient and medical support staff. Experience in a medical office setting preferred.
TYPICAL PHYSICAL DEMANDS:
Demands include sitting, standing, walking, bending, stooping, stretching and lifting up to 50 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.
TYPICAL WORKING CONDITIONS:
Work is performed in the reception area and involves frequent contact with patients as well as exposure to communicable illnesses. Requirements may include working irregular hours.
JOB DUTIES: (This list may not include all of the duties assigned.)
- Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
- Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
- Maintain provider schedules.
- Keep a neat and orderly work and lobby area.
- Maintain relevant office supplies for department effectiveness.
- Utilize and update Internal Medicine’s waitlist to efficiently help patients with appointments.
- Accept forms and other paperwork (i.e. FMLA, Disability) from patients that need to be completed. Document and send forms onto appropriate person/department.
- Maintain medication samples and prescriptions for patient pick-up and record.
- Give messages, including triage, to nurses as necessary.
- Access patient information from the computer as necessary.
- Perform related work as required.
Qualifications
Skills
Required
Appointment scheduling
Ability to communicate effectively
Ability to speak clearly and concisely
Ability to multi-task
Working in a team environment
Medical terminology
Behaviours
Required
Team player
: Works well as a member of a groupEnthusiastic
: Shows intense and eager enjoyment and interestDetail-oriented
: Capable of carrying out a given task with all the details needed to get the task done wellDedicated
: Devoted to a task or purpose with loyalty or integrityMotivation
Education
Required
High School or better.
Experience
Preferred
Licences & certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)