Champaign, IL, US,
61822
Full Time, Contractor
19 April 2024Job details
Description
Christie Clinic's department of Urology is looking for a full-time Patient Service Representative, Monday-Friday, 8am - 5pm at the Christie at the Fields location. Duties include answering incoming phone calls, scheduling appointments, conducting retail sales and assisting with the checkout or rescheduling process. The patient service representative will also serve as a liaison between patient and medical support staff. Experience in a medical office setting is preferred.
TYPICAL PHYSICAL DEMANDS:
Demands include sitting, standing, walking, bending, stooping, stretching, and lifting up to 25 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required
TYPICAL WORKING CONDITIONS:
Work is performed in the reception area and involves frequent contact with patients as well as exposure to communicable illnesses. Requirements may include working irregular hours.
Responsibilities:
- Greet patients and visitors in an efficient, professional, and courteous manner and solicit customer feedback to improve service.
- Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
- Demonstrate the ability to communicate effectively with patients and providers.
- Provide check-in process for patients.
- Verify and update necessary demographic information.
- Maintain provider schedules.
- Keep a neat and orderly work and lobby area.
- Maintain relevant office supplies for department effectiveness.
- Schedule referral visits, tests, labs, and appointments, as requested.
- Stay current on work queue work items i.e.: patient appointment requests, telephone messages, referrals, etc.
- Assist surgery scheduler, as needed.
- Receive and distribute mail.
- Obtain authorizations, as needed.
- Perform related work as required
Qualifications
Skills
Preferred
Professional phone etiquette
Ability to speak clearly and concisely
Ability to focus on details and accuracy
Ability to document accurately
Ability to communicate effectively
Ability to answer high volume of calls
Behaviours
Preferred
Team player
: Works well as a member of a groupLoyal
: Shows firm and constant support for a causeEnthusiastic
: Shows intense and eager enjoyment and interestDetail-oriented
: Capable of carrying out a given task with all the details needed to get the task done wellDedicated
: Devoted to a task or purpose with loyalty or integrityMotivation
Education
Required
High School or better.
Experience
Preferred
Licences & certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)