Company Description

Christian Brothers Automotive

Benefits:

• Closed Every Weekend To Spend Time with Family & Friends
• Paid Vacation & Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Weekly Lunches
• Chaplain Care Support Available
• On-Going Training & Career Advancement

Job Description

Job Title:

Guest Relations / Customer Service Specialist 

Location:  

Firestone, CO

Job Overview:

As an Guest Relations / Customer Service Specialist with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.  

Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every customer that enters our facility with hospitality and respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle customers as needed 

Qualifications

Qualifications:

• Current driver’s licenses
• Driving record acceptable to our current insurance carrier

Physical Requirements:

• Proficiency in Windows based computer software and automotive store applications
• Experience in automotive customer service and service sales
• ASE certification in service management or equivalent
• Associates degree or undergraduate degree

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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