The Program Manager is a professional who actively supports the overall philosophy and mission statement of CHD. Maintains a high level of commitment to program staff. The Program Manager provides support, training and supervision to CHD ACCS Outreach Program staff. The Program Manager is responsible for coordinating the services to families and individuals who are in need of supports for mental health, domestic violence, addiction, housing, and life skills. The Program Manager leads, supervises the team, encourages open communication, support, accountability The Program Manager is responsible for maintaining communication and reporting to funding sources.

RESPONSIBILITES:

• Adheres to agency and program policy and procedure manual.
• Orients and trains program staff
• Supervises program staff to ensure appropriate service delivery through field
• Observes and provides consistent supervision in accordance with CHD Supervision policy
• Assists program staff with time management: manages logistics of client coverage and assists when necessary
• Ensures coverage and contracted services are delivered to any client in program in event that the assigned staff is unable to work
• Participates in team approach, sharing responsibility for client services and eliciting input from the team
• Helps develop accountability systems for staff and clients
• Hires, terminates, promotes, evaluates, and disciplines staff as needed
• Conducts regular supervisory meeting with program staff
• Arranges staff trainings
• Assures adherence to program treatment philosophy
• Assist in ensuring that program’s goals and objectives are met
• Develops accountability systems for staff
• Assure that all services are effectively delivered
• Monitor the quality of all program activities
• Knowledge of Hampden, Hampshire, Berkshire, and Franklin county area resources.

ADMINISTRATIVE RESPONSIBILITIES/RECORD KEEPING-

• Keep accurate case notes
• Review monthly reports that caseworkers are contractually obligated to have filled out and submitted in.
• Review monthly client information in client database in a timely manner
• Submit expense and travel reimbursement sheets biweekly.
• Approves and monitors time-off requests submitted by program staff
• Keep track of client payments of rent for program in which that is required
• Submit client’s payment of rent to Fiscal on a timely manner.

SALARY

$48,000 a year