Come be an Employee-Owner of one of the nation’s largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we’ve grown to over 13 locations nationwide. We make raving fans of our customers with our “right, on time, every time” commitment.

So, who are we looking for?

People who “Own It” – Commitment to the customer, the company, and each other: You are customer-focused with an eye for detail. You are reliable.

People who “Can Do” – Our Attitude: You are an innovative thinker pursuing continuous improvement. You embrace teamwork. You want to positively make an impact and open to change.

People who “Act in Love” – Treats others with humility, respect, kindness, honesty, patience, and self-control. You enjoy giving back to your community. We take great pride in the communities we live in, so we give back with our time and talents. Each year you can take paid time off to support a cause close to your heart.

And what will you do?

Summary:                                                                                                          

Minimize material loss from internal and external sources to reduce claims by working with suppliers on root cause analysis, along with corrective actions. Investigate, facilitate and bring warranty claims to resolution from both internal and external sources.

Implement and continuously improve methods to inspect, test and evaluate processes, products and production equipment to ensure customer satisfaction and manage the overall cost of quality to the enterprise.

Implement, monitor (audit) and update all aspects of the CSMI Quality System to comply with internal and 3rd party requirements as identified.

JOB DUTIES AND ESSENTIAL FUNCTIONS:

• Examine vendor/internal material quality defects and work with vendors/divisions to determine root cause and corrective actions. Track and maintain documentation on results.
• Perform supplier and internal product/process audits and risk assessments.
• Validate internal & supplier manufacturing/test/inspection plans and procedures.
• Understand the internal & supplier specific production steps and methodology and assure failure tracking procedures are followed.
• Apply advanced problem solving techniques to drive quality and improve material quality.
• Lead corrective action projects.
• Investigate and process internal and external warranty claims. Complete documentation and report on findings. Investigate, process and assure compensation for supplier related claims. Assists providers and clients with problems or questions regarding their claims and/or policies.
• Visit claim sites or suppliers as deemed necessary to resolve outstanding claims.
• Provide information or testimony for legal disputes.
• Compiles and prepares statistical data and reports to recognize trends for improvement and implement actions to improve coat of quality
• Minimize financial losses, without sacrificing the CSMI values and mission.
• Comply with policy and company procedures.
• Support Sales and Operations as the Subject Matter Expert (SME) on materials and installation questions/issues
• Manage the Weather Tight Warranty (WTW) process and database.
• Implement and manage UL, IAS, FM, ICC-ES, Florida and other certification requirements.
• Perform internal/External audits and lead the Project Validation Committee to secure successful launch of new products/processes.
• Define, validate, approve, and manage the PPAP process and data base for new/existing products sourced.
• Other duties as assigned.

Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice.

Key Measures of Success:                                                    

• Strong understanding of problem-solving techniques, statistical controls, failure rate and reliability prediction
• Knowledge of Central States’ processes and policies with regards to workmanship and material quality.
• Excellent customer service skills.

• Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.”  

• Own It – Commitment to customer, company, and each other.
• Can Do – Team Player, Open to Change, & Pursuing continuous improvement.
• Act in Love – Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.

Education & Experience:                                                                                    

Minimum Required:

• · Bachelor of Science in Engineering or related experience in Project Management/Lean Principles and Processes or equivalent combination of education and experience.

• Strong understanding advanced problem solving techniques, statistical controls, failure rate and reliability prediction

• Knowledge of metals and/or metals paint systems a plus.

• Ability to travel.

• Proficient in Microsoft Office Suite.

• Excellent Customer Service skills.

• Experienced in the claims process.

• Purchasing experience a plus.

Physical Demands & Work Environment:

Work is performed in a factory environment and office environment. Factory is unheated and unairconditioned. This role will routinely utilize standard office equipment to perform the core functions listed in this job description. This position requires visual acuity to inspect parts and identify failures. This position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work will require the periodic operation of factory machinery and equipment. The work is active and requires extensive reading and ability to understand, take, and give verbal and written instruction.  While performing the core function of this job, the employee is regularly required to talk, hear, and stand.

Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.

SUPERVISORY RESPONSIBILITIES:

• Supplier Quality Analysts.

Travel

Limited travel to suppliers, partners, or customer locations, less than 10%.

Benefits Offered

At Central States, we are an ESOP. That means each one of our employees is an owner of the company and receives an allocation of stock every year. This allows all our employees to share in the wealth and success of the company. We also offer:

• 401K Match
• Education assistance available – Up to $5,250 each year
• Profit-Sharing bonus or own it bonus
• Medical – 100% employer-paid coverage available
• Dental
• Vision
• Holiday pay
• Vacation pay
• Employee Assistance Program providing Confidential Emotional Support, Work and Lifestyle Support, Legal Guidance, Financial Resources and Digital Support
• Care Guides to help employees navigate the complex healthcare system
• Life insurance – 1.5x annual salary – 100% employer paid
• Wellness Program – earn up to $1,200 annually when enrolling in a medical plan!
• Health Savings Accounts
• Flexible Spending Accounts
• Short-Term Disability
• Long-Term Disability – 100% employer paid
• Performance based merit increases
• SHINE program – Employee Financial Assistance and Dependent Scholarships!

Central States Manufacturing, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.