Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty, and addictions. We hire people who are skilled and passionate to meet our mission through innovative outcome-based strategies that support personal and community transformation.

Our Mission at Central City Concern is to help those struggling with life’s biggest problems end or avoid homelessness and build healthy, housed, resilient, and engaged lives. Our vision is a connected community where all our neighbors have access to housing, health, and economic opportunity. Together, we will end homelessness.

The Senior Director of Culturally Specific Services and Programs is responsible for the ongoing development, maintenance, and improvement of culturally specific infrastructure and systems, using evidence-based and data-driven means. The Senior Director of Culturally Specific Services and Programs collaborates effectively with Medical Directors to continuously improve client outcomes, experience, and efficiency; with the Health Services leadership team to continuously improve integration of services across the CCC Health Services continuum; and with Supportive Housing leaders to ensure the efficacy and effectiveness of culturally specific best practices across the CCC enterprise.

The Senior Director of Culturally Specific Services and Programs directly supervises the leaders of Puentes, Imani, Karibu, and all other Culturally Specific Programs with health services clinical programs that are a part of the Federally Qualified Health Center. The Senior Director of Culturally Specific Services and Programs indirectly, through a matrixed relationship with Supportive Housing, oversees all other CCC Culturally Specific Services and Programs including Flip the Script and Karibu Stabilization and Treatment Preparation. In the matrix relationship, the Senior Director of Culturally Specific Services and Programs is accountable for overseeing the culturally specific program design and monitoring the services and programs for culturally specific program quality and efficacy. Operational accountability for these programs remains within the Supportive Housing organization.

Central City Concern is looking to hire its next Senior Director of Culturally Specific Services and Programs!!

Minimum Qualifications:

• Master’s degree in behavioral health or related field (counseling, psychology, social work) and ability to be privileged as a Qualified Mental Health Professional (QMHP) in the state of Oregon required.
• Must qualify as a Certified Alcohol and Drug Counselor (CADC) II in the state of Oregon or be able to obtain such certification within six months of hire. Minimum of five years’ experience in progressive administrative leadership in a health or human services organization.
• Five years of experience providing culturally specific services preferred.
• CADC III preferred.
• Must have current CPR certification prior to start.
• Must meet CCC privileging requirements as required by FTCA.
• Must possess a current driver’s license, access to a vehicle, and qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy. Must pass an initial driver training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance from the DHS Background Check Unit.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull, and lift heavy objects.
• Ability to climb stairs several times a day.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess, or use a controlled substance or alcohol.

Essential Duties and Responsibilities (General):

• Work as part of the CCC Health Services Leadership Team to oversee the long-term health, quality, effectiveness, and strength of the health system.
• Work in partnership with the Senior Director of Supportive Housing and Employment Services to ensure culturally specific program elements are carried out operationally in accordance with the culturally specific best practices.
• Work collaboratively with CCC Directors to further the mission of Central City Concern.
• Define the specialized expertise needed for culturally specific practitioners and identify and implement certified training and ongoing education in partnership with the Behavioral Health Talent Academy and Human Resources
• Develop and maintain strong relationships external to the organization with other culturally specific organizations and programs, funders, and other industry partners as appropriate to best serve the needs of the organization.
• Represent CCC in community and public discussions, forums, associations, interagency meetings, conferences, media engagement, and in planning and committee settings, particularly those related to Culturally Specific Services.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator.

 Essential Duties and Responsibilities (Programmatic Leadership):

• Formally establish and maintain effective, efficient, and efficacious culturally specific program best practices across the CCC enterprise.
• Use a culturally sensitive lens to guide all aspects of staff support, clinical supervision, program development, and service design, ensuring that the impact of socio-political and cultural factors are consistently considered.
• Provide clinical expertise and management oversight of Culturally Specific Services and Programs within CCC’s Health Services, including but not limited to:
• Recruit, hire, and supervise management team of the Puentes, Imani Center, and Karibu.
• Spend substantial time engaging with managers, supervisors, and front-line staff in their standard work, to observe, mentor and coach them in a manner that creates a culture of accountability and fosters continual improvement.
• Engage in regular “rounds” at the Puentes, Imani Center, Flip the Script, and Karibu (and any other Culturally Specific Sites as they are developed) sites to observe and engage with front-line staff in a manner that creates a culture of accountability and fosters continual improvement.
• When required, provide and document at least 2 hours of clinical supervision per month for full-time staff, or a proportional level of supervision for part-time staff, providing clinical or other support services to clients.
• Collaborate with other Culturally Specific leaders to achieve excellence in Culturally Specific Services and Programs, with a specific emphasis on ensuring operational workflow, financial sustainability, and compliance with new program designs. This collaboration includes but is not limited to:
• Developing and sustaining innovative and diverse Culturally Specific Services and Programs.
• Fostering and maintaining matrixed relationships with Supportive Housing leaders who oversee non-clinical Culturally Specific Programming.
• Fostering and maintaining matrixed relationships with Employment leadership to ensure deployment of Supported Employment and connection to Employment Services.
• Establishing a community of practice for Culturally Specific Services by convening CCC’s Culturally Specific leaders and staff on a regular basis to build and develop teams and to actively represent the operational needs and perspectives of culturally specific programs at the Senior Leadership level.
• Identifying, escalating, and advocating for Culturally Specific Services and Program needs to Senior and Executive Leadership Teams.
• Receive direction from other Health Services leaders to integrate clinical best practices into the care model and service design of Culturally Specific programs. This includes but is not limited to:
• Adopt medical, behavioral health, and pharmacy clinical standards, tools, and operational workflows as defined by the corresponding Senior Director within the Health Services Leadership Team. With current emphasis on Behavioral Health clinical and operational standards as set by the Senior Director of Behavioral Health.
• Collaborating with Behavioral Health leaders to foster a culture of healing, learning and recovery within Behavioral Health services through intentional activities for both staff and patients.
• Overseeing educational programming at supervised programs and working directly with educational partners to ensure sustainable funding or other types of support for educational activities.
• Create and implement professional development opportunities for staff at supervised programs, particularly those staff whose backgrounds reflect the populations that we directly serve.

 

 Essential Duties and Responsibilities (Financial Oversight):

• Develop Puentes, Imani Center, and Karibu program budgets with input and approval from CCC Finance Office. Collaborate with Health Services Billing Department, Accounting, and the Office of Integration and Innovation to develop systematic reports and processes to detect and respond to variances in expenses and revenues in a timely manner.
• Regularly review financial results with direct reports in team setting to facilitate collaborative understanding and problem-solving of financial issues.
• Own the fiscal sustainability of Culturally Specific Services and Programs within CCC’s Health Services by ensuring that financial results meet or exceed adopted budgets; and by recommending and executing plans to improve Culturally Specific Services and Programs financial performance as needed.
• Assertively seek and apply for innovative funding and staff development opportunities through private and public funding sources. This includes contract negotiation, grant procurement, and award management in partnership with CCC’s accounting and finance departments, and development department.

 Essential Duties and Responsibilities (Operational Excellence):

• Ensure that program services and operations are practiced according to the highest professional and ethical standards.
• Assess the operation of integrated services, evaluate for effectiveness, and participate in quality assurance and quality improvement systems.
• Develop strategic, measurable outcomes and in-process goals for all dimensions of Culturally Specific programs to lead clinical, operational, and financial excellence. Goal domains include growth, financial sustainability, clinical quality, staff engagement, access, and patient centeredness.
• Oversee the design and implementation of systematic, rigorous standard processes for all aspects of work of Culturally Specific programs to support the attainment of clinic goals in the domains noted above.
• Collaborate with peers in other practices to learn, borrow, and share best practices in standard work in the domains noted above.
• Develop and maintain systems to ensure compliance with regulations, licensures, credentials, and contractual stipulations.
• Ensure that CCC policies, procedures and expected practices are implemented, maintained, and followed.
• Ensure clinical privileging requirements are met for all direct reports pursuant to CCC’s Privileging Policy.
• Participate in professional development activities and required trainings.
• Performs other duties and responsibilities as assigned.

Skills and Abilities:

• Knowledge, education, training, skills, and experience in a multi-disciplinary approach to healthcare, with specific expertise in substance use disorder services.
• Knowledge, training, skills, and experience in continuous quality improvement and leadership development, with specific training in or experience with Lean management preferred.
• Advanced knowledge and skills in counseling and assessment techniques with individuals and groups including assessing for risk of danger to self and others.
• Knowledge, training, skills, and experience in providing and supervising services in a highly diverse work environment to a highly diverse and mostly homeless population.
• Demonstrated commitment to a broad and inclusive continuum of Behavioral Health services to include Substance Use Disorder Services and Mental Health Services. These services may include but are not limited to recovery-oriented systems of care models, abstinence-oriented services, harm reduction services, medication-assisted treatment, mental health counseling and case management, crisis stabilization, best practices for supporting individuals with SPMI, psychiatric medication management, and peer support models of care.
• Knowledge and understanding of the cultural, sociopolitical, and historical context of the communities being served, and the impact of that context on health needs. Ability to use this knowledge to apply a culturally specific lens to all aspects of program development, supervision & service delivery.
• Strong knowledge of anti-oppressive principles.
• Strong knowledge and understanding of racism and other oppressions and their impact on individuals, families, and communities.
• Demonstrated commitment and experience in applying anti-oppressive principles personally and professionally.
• Demonstrated ability to understand and compose complex oral and written communications including contracts, laws, rules, grants, policies, and procedures.
• Knowledge of budgeting practices and procedures.
• Ability to manage time and meet deadlines.
• Demonstrated ability to effectively supervise health providers and other staff.
• Demonstrated ability to design, implement, develop, and manage an integrated clinical care model.
• Ability to conduct job responsibilities independently as well as in a highly collaborative management model.
• Ability to conduct job responsibilities in a constantly changing financial, regulatory, and service environment.
• Detail-oriented, with ability to maintain accurate records and necessary paperwork.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to effectively communicate and establish and maintain good working relationships with patients, co-workers, corrections personnel, police, merchants, the public at large, and supervisors.
• Ability to communicate clearly, concisely, and courteously, both orally and in writing, with the general public, clients, patients, medical personnel, and co-workers.
• Excellent computer skills and high proficiency in Microsoft Office Suite.
• Sound decision-making skills and excellent professional judgment, including ability to handle sensitive and confidential information on a daily and ongoing basis.
• Ability to manage time and meet deadlines.
• Ability to maintain accurate records and necessary paperwork.
• Ability to maintain highest standards of confidentiality with regard to patient/client information as well as operational and clinical information.
• Ability to learn and apply training instruction.
• Experience with office machines (fax, photocopier, phone systems) required.
• Ability to work in a busy healthcare environment setting where people may be hostile or abusive.

Benefits at Central City Concern offered to our employees!

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!  Accrual amount/rate increases with longevity.  
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 paid Holidays + 2 Personal Holidays to be used at the employee’s discretion. 
• Comprehensive Medical, Vision, and Dental insurance coverage. 
• Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance! 
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.   

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation,