Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation.

SUMMARY: The Medical Assistant (MA) plays a critical role in patient care. MAs work to support providers and patients throughout the patient visit and are also integral members of the patient care team. MAs provide patient-centered care and work closely with clerical staff, clinical staff, Care Team Managers, admissions specialists, RNs and providers.

Union wage:  non-certified is $22.75/hr and certified is $26.60/hr 

Hours: M-F 7:30-5P, but 36 hours a week -Any 4 days of the week is possible.

RESPONSIBILITIES:

• Manage patient flow, including but not limited to:

1. • Preparation for pre-visit huddle with clinical team, including chart review for immunizations, screenings, chronic conditions, mental health issues
   • Preparing patients per standard workflow, including but not limited to:
   • Collection, documentation and reporting of patient’s vital signs per clinic protocols.
   • Completion of preventive screening questions
   • Medication reconciliation with patients
   • Exam room stocking and setup pre-visit and clean-up post-visit
   • Completing and documenting provider orders
   • Assisting providers and care team in scheduling of medical referrals

• Administer injectable medications per provider order, with appropriate documentation according to clinic protocols.
• Maintain medical/lab equipment and records in compliance with State and Federal regulatory requirements.
• Depending upon location, maintain and clean supply rooms, exam rooms and MA work stations.
• Receive, document and direct patient telephone calls in a complete and timely manner according to protocols.
• Complete and document procedures per provider orders and clinic standards.
• Contact pharmacies with new prescriptions and refills.
• Maintain a clean, safe clinic environment, respecting scope of practice and clinic best-practice.
• Complete any care team duties delegated by Care Team Manager, Care Coordinator and/or Admissions Supervisor.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned.

SKILLS AND ABILITIES: 

• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Ability to follow oral and written directions and to apply techniques for specific patient needs.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to successfully interact with a wide variety of people including the patients and co-workers.
• Ability to manage time and meet deadlines as needed.
• Ability to effectively communicate and receive constructive feedback.
• Ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training.
• Application of knowledge or capacity to learn procedures including but not limited to: dressing changes, suture removal, venipuncture, and specimen processing.
• Strong organizational skills.

QUALIFICATIONS:

• High School or GED required.
• Completion of a Certificate-level Medical Assistant program accredited by the Commission on Accreditation of Allied Health Educational programs (CAAHEP), such as AAMA or NCCT, is preferred.
• Minimum of one (1) year recent, verifiable medical assistant experience within a health care setting, with a behavioral health setting preferred.
• Must meet CCC privileging requirements as required by FTCA.
• Bilingual (Spanish) preferred.
• Previous experience working with underserved populations, specifically people without stable housing, preferred.
• Must have current BLS certification prior to start date.
• Central City Concern is committed to a drug-free workplace that encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must have the ability to read labels and distinguish between colors.
• Must be physically able to walk, bend, stoop, be on feet for long periods of time, twist, kneel, reach, squat, pull, lift heavy patients or objects and climb stairs several times a day.
• Must pass a pre-employment drug screen, TB test, and background check.
• Must adhere to agency’s non-discrimination policies.
• Must possess the ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles and sexual orientations and treat all individuals with respect and dignity.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions

Benefits:  Central City Concern offers an incredible benefits package to our employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.75% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.   

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.