Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Summary:

The eligibility clerk will work closely with the Admission team during patient triage and provide support in keeping the process moving forward in a timely manner.

Location: Hooper Detox Clinic

Hours: M-F with option of 6:45A to 3:15P or 8 AM to 4:30 PM

RESPONSIBILITIES:

• Work with Admission team during patient triage and admission process.
• Schedule patients and/or locate patients in Centricity database.
• Enter patient data into CCC database/chart labels.
• Prepare admission packets.
• Provide process and clerical support for Admission team in keeping admissions process moving forward in a timely manner.
• Provide administrative support duties, phone/fax/referrals/informational/scanning.
• Monitor status of all patients in the Admissions process, assist team in directing patients.
• Distribute and facilitate the process of patient Release of Information documents, physician faxes and process RN admission consents.
• Verify patient identification, create Identification wristbands.
• Create new charts/locate charts audit chart document order and completion.
• Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors using trauma informed and supportive behavior and communication. 
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security.  Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access.  This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned.

ABILITIES:

• Ability to communicate clearly and concisely both orally and in writing.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes. 
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to manage time and meet deadlines. 
• Ability to work courteously and effectively with peers, individual clients, medical personnel, and the public.  
• Ability to display a non-judgmental attitude. 
• Knowledge and skills in chemical dependency and crisis intervention.
• Ability to solve problems in a crisis situation. 
• Ability to work as a team member. 
• Ability to maintain client confidentiality.
• Knowledge of record keeping systems. 
• Ability to maintain accurate records (including counting, alphabetizing and coding).
• Ability to understand and follow oral and written instructions.
• Organizational skills; ability to multi-task and prioritize, manage time and meet deadlines.
• Ability to learn and apply training instruction.

 

QUALIFICATIONS:

• Must have High School Diploma or GED.
• A minimum of one year administrative or customer service experience is required.
• Experience in a fast-paced environment preferred.
• Strong computer skills and proficiency in Microsoft Office Suite.
• Experience with office machines (fax, photocopier, phone systems) required.
• Ability to respond quickly and use good judgment in unusual and emergency situations
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Must have current CPR certification prior to start.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with coworkers, clients and children with diverse ethnic and cultural background, religious views, political affiliations, sexual orientation and treat everyone with respect and dignity.
• The OARs prohibit Substance Use Disorder program staff from having within the previous 3 years a DUI conviction or diversion, a felony conviction, or a conviction under the Uniform Controlled Substances Act.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.

Benefits: Central City Concern offers an incredible benefits package to our FT/Perm employees! On-call roles aren't eligible

• Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1^styear, 6% in the 2^nd year, and 8% in your 3^rd year on!
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14 and 21.
• Excellent relocation package for those roles that are applicable

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.   

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.