Malvern, PA, US,
19355
Full Time, Contractor
21 July 2024Job details
Description
Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client’s organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI–informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.
Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:
- Proactive Managed Services identify and solve issues before meetings even start
- UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
- Reactive Managed Services provide immediate assistance for all tech issues
- An Analytics Dashboard provides detailed data for more informed business planning
- AV Staffing Services provide on-site support of complex AV technology
As of September 2022, Cenero is an independent subsidiary of RICOH. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. According to recent reports, the number of video conferencing devices, including room-based endpoints, USB room devices, and personal video communication devices, will grow 500% by 2025.
POSITION SUMMARY
Responsible for basic and advanced technical and mechanical production of Cenero’s audiovisual and video conferencing integration projects under a Lead Installation technician. Actively participates in mechanical and technical production and processes to ensure a great client experience delivered with the highest quality possible. Follow Cenero core values and PROQUALAS processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Technical Production
-Assist with technical assistance for Cenero’s basic and advanced integration projects
-Understand basic level experience and ability on technical processes, hardware and software
-Work with the Lead Installation technician on technical assistance for basic and advanced signal flow
-Assist in calibrate & tune audio and video levels and signals per performance standards
-Diagnose and correct signal flow issues with standard troubleshooting methods with guidance from the Lead Installation technician.
Mechanical Production
-Provide mechanical assistance for Cenero’s basic and advanced integration projects
-Understand basic level experience and ability on mechanical processes, materials and tools
-Utilize mechanical installation standards to ensure hardware is installed safely and as specified in design
-Use proper methods to carefully load/unload, pack and secure materials in transit for installations
Production Support
-Utilize room check process and dry-run/prep process to ensure job is completed as designed
-Maintain clean and orderly work environment at all times
-Participate in lesson learned discussions and PROQUALAS improvement process
-Provide daily updates by reporting to the Lead Installation Technician and Production Manager
Engineering & Sales Support
-Utilize and maintain proper PPE protocol at all times
-Understand document control process training for field mark-ups
Other areas of responsibilities
-Maintain client interaction, assessment of site conditions and training protocols
-Ensure safety training is current
SUPERVISORY RESPONSIBILITIES
Coordinate required activities with subcontractors and Cenero personnel through the required management chain.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
-High school, trade school or college education and/or related experience and/or training; or equivalent combination of education and experience.
-Basic knowledge and hands on experience with AV equipment and/or General construction.
-Basic knowledge of VTC, ATC, networking software and hardware is preferred
-Basic knowledge of TCP/IP networking, switches, routers, firewalls is preferred
-Basic working knowledge of computers (Windows based) and software.
-Basic customer service experience
-Maintain a positive attitude, strong work ethic, and embrace a team centric environment
LANGUAGE SKILLS
Ability to read, analyze, and interpret the complex documents including product specifications, wiring diagrams, and architectural drawings. Ability to respond effectively to sensitive customer inquiries or complaints. Strong interpersonal and communication skills are required.
MATHEMATICAL SKILLS
Ability to comprehend and apply principles of modern algebra and equations.
CERTIFICATES, LICENSES, REGISTRATIONS:
-Valid driver’s license with minimum 3 year clean driving record
-Infocomm CTS certification (3 years from employment start)
-Crestron DMC-E required (must obtain within 2 years of employment)
-Additional applicable industry certifications and training is required.
-Additional applicable manufacturer certifications and training is required
-Maintain and/or acquire OSHA 10 Hr construction within 3 months from employment start
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard; and talk or hear. The employee is often required to stand, walk, and reach with hands and arms. Must be able to lift 75 pounds regularly. Must be comfortable and capable of overhead work while on ladders, lifts and scaffolding.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional travel to remote sites (>1 hour from a Cenero office) is necessary. This may include extended drive time or flights. Travel is 90% to local client sites / 10% at local Cenero office.
BENEFITS AND PERKS:
- Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription
- Savings and 401K Investments with company match
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Dependent Care Spending Account (DCA)
- 100% Company paid Life insurance
- 100% Company paid Short Term Disability
- Optional Long Term Disability
- Paid Time Off awarded at hire
- On-site gym, weight room, locker room
- Giving Programs
- Employee Tuition Reimbursement
- Opportunities to network and connect
- Lucrative Employee Referral program
- Delicious Free coffee and
- Warm Philly soft pretzels every Wednesday
Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Qualifications
Skills
Preferred
Team-oriented working ability.
Interpersonal/Communication skills.
Excellent verbal and communication skills.
Apply basic algebraic principles.
Respond effectively to sensitive situations.
Read/analyze/interpret complex documents.
Exceptional written/oral communication skills
Strong work-ethic.
High energy, positive attitude, driver.
Behaviours
Motivation
Education
Preferred
High School or better in Other.
Experience
Licences & certifications
Preferred
Manufacturer spec. certs.
Industry certifications.
Valid Driver's License
OSHA 10hr Construction.
Infocomm CTS.
Crestron DMC-E.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)