Job details

Description

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client’s organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI–informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces.  The suite includes:

• Proactive Managed Services identify and solve issues before meetings even start
• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Services provide immediate assistance for all tech issues
• An Analytics Dashboard provides detailed data for more informed business planning
• AV Staffing Services provide on-site support of complex AV technology

As of September 2022, Cenero is an independent subsidiary of RICOH. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. According to recent reports, the number of video conferencing devices, including room-based endpoints, USB room devices, and personal video communication devices, will grow 500% by 2025.

AV INSTALL TECHNICIAN ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Technical Production

-Assist with technical assistance for Cenero’s basic and advanced integration projects

-Understand basic level experience and ability on technical processes, hardware, and software

-Work with the Lead Installation technician ontechnical assistance for basic and advanced signal flow

-Assist in calibrating & tuning audio and video levels and signals per performance standards

-Diagnose and correct signal flow issues with standard troubleshooting methods with guidance from the Lead Installation technician.

Mechanical Production

-Provide mechanical assistance for Cenero’s basic and advanced integration projects

-Understand basic level experience and ability on mechanical processes, materials, and tools

-Utilize mechanical installation standards to ensure the hardware is installed safely and as specified in the design

-Use proper methods to carefully load/unload, pack and secure materials in transit for installations

Production Support

-Utilize room check process and dry-run/prep process to ensure the job is completed as designed

-Maintain a clean and orderly work environment at all times

-Participate in lesson learned discussions and PROQUALAS improvement process

-Provide daily updates by reporting to the Lead Installation Technician and Production Manager

Engineering & Sales Support

-Utilize and maintain proper PPE protocol at all times

-Understand document control process training for field mark-ups

Other areas of responsibilities

-Maintain client interaction, assessment of site conditions, and training protocols

-Ensure safety training is current

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school, trade school, or college education and/or equivalent combination of education and experience
• Basic knowledge and hands-on experience with AV equipment and/or General construction
• Basic knowledge of VTC, ATC, networking software, and hardware is preferred
• Basic knowledge of TCP/IP networking, switches, routers, firewalls are preferred
• Basic working knowledge of computers (Windows-based) and software
• Basic customer service experience
• Maintain a positive attitude, strong work ethic, and embrace a team-centric environment

LANGUAGE SKILLS

• Ability to read, analyze, and interpret complex documents including product specifications, wiring diagrams, and architectural drawings
• Ability to respond effectively to sensitive customer inquiries or complaints
• Strong interpersonal and communication skills are required

MATHEMATICAL SKILLS

Ability to comprehend and apply principles of modern algebra and equations.

CERTIFICATES, LICENSES, REGISTRATIONS:

-Valid driver’s license with a minimum 3-year clean driving record

-Infocomm CTS certification (3 years from employment start)

-Crestron DMC-E required (must obtain within 2 years of employment)

-Additional applicable industry certifications and training are required.

-Additional applicable manufacturer certifications and training is required

-Maintain and/or acquire OSHA 10 hours construction within 3 months from employment start

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard, and talk or hear.

The employee is often required to stand, walk, and reach with hands and arms.Must be able to lift 75 pounds regularly.Must be comfortable and capable of overhead work while on ladders, lifts, and scaffolding.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional travel to remote sites (>2hrs from a Cenero office) may be necessary at times. 90% at client sites throughout the New York City Metro area. (10% at Cenero office).  Work environment ranges from construction sites to professional offices, server rooms, and Network Operation Centers.

BENEFITS AND PERKS:

• Industry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage
• Contribute to your financial security with savings and a 401K Investment plan with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance for employees
• 100% Company paid Short Term Disability
• Optional Long Term Disability
• Enjoy paid vacation time and paid holidays annually.
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Augment your education with tuition assistance programs.
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Skills

Required

Preferred

Behaviours

Motivation

Education

Experience

Licences & certifications

Preferred