Essential Job Responsibilities

Reviews all existing training material, identify areas in which material is insufficient, enhance existing material and when applicable create new material and tools to meet the needs of the Health Center and its end users.

Develops and prepares effective training aids including presentations and handouts.  

Tests training curriculum and scoring guides for comprehensiveness, appropriateness, and relevancy. 

Provides formal training to all new employees as a part of the Health Center’s onboarding process. 

Provides formal and informal training to all current employees as part of the Health Center’s continuing education for clinical systems and other systems as needed.

Provides clinical systems remedial support and training as needed or requested by staff or management.

Generates and maintains reports of all training activities including but not limited to metrics on training schedules, attendance records, assessment of training, and tracking of trainee progress and evaluations by trainees.

Presents and or submits the results of training activities to management and staff as required or requested.

Identifies technical and user behavioral performance issues and works with key staff to find and implement solutions.  

Communicates effectively with managers and staff across sites and departments to become familiar with all positions/roles/workflows in the Health Center to maintain a relevant clinical system training curriculum for all employees.

Evaluates and demonstrates the effectiveness of training programs and training strategies.

Communicates effectively with the IT team for systems updates to incorporate new processes into the clinical system training curriculum. 

Assists with the development of Health Center policies as it relates to the clinical systems and training.

Participates in other training activities as assigned. 

Culture of Service: 3 C’s

Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone, and nonverbal language.

Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety

Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon the assigned role in Emergency Code System.

Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility

The responsibility for internal and external contacts is frequent and important.

Physical Requirements

Vision for close work, talking on the phone, and talking in person. Work is performed in an office setting. 

Other

Participates in health center developmental activities as requested.

Other duties as assigned.