Job Summary:

Position is responsible for the smooth, efficient operation of the Medical Office. This position is also responsible for providing clerical/secretarial assistance to the Medical Office. Manages incoming and outgoing correspondence and maintains departmental manuals. Also, assists with clinician scheduling maintaining the filing systems. This role functions as the primary link between the patient and the practice. In addition, serves as liaison between the practice and outside support services.

Duties and Responsibilities:

Provide secretarial support such as typing, filing, faxing, and maintaining office equipment.

Coordinates schedules with professional staff and schedules appointments. Registers patients, verifying insurance coverage and appropriate referrals, answers telephone and directs calls appropriately.

Screens incoming telephone calls, handles calls appropriately and sets up meetings.

Open and route incoming mail; distribute correspondence and other material to department staff.

Maintains departmental tracking systems, PI plan and other cumulative reports as necessary.

Maintain treatment rooms and clinical equipment. Maintain clinical inventory and order supplies as needed.

Collects co-payments, fee for service and other payments as required. Prepares patient’s medical records according to provider specifications. Works directly with physician offices to maintain supply of forms for records.

Conducts patient registration and patient billing in applicable systems.

Performs all other related duties as assigned.

Requirements:

Vocational/technical training.

Medical terminology required.

One year job-related experience or equivalent is required.

Strong interpersonal, verbal and written communication skills required.

Knowledge of computers and word processing application required.

Strong Medical Secretary background.

Ability to format, proofread letters and possess good communication skills.

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.