Primary Function

The Care Management Assistant provides secretarial, clerical, and administrative support for the Care Management Department.

Collaborates with RN Care Managers and Clinical Social Workers to complete clerical/technical tasks required to maintain the appropriate continuum of care and discharge planning.

The incumbent is also responsible for communication of clinical information to providers and payers, referrals, and coordination of insurance review.

Provides administrative support regarding the Department’s adherence to best practice standards, staff development initiatives, performance quality measures, and operational excellence.

Performs other job-related duties as requested.

Qualifications and Specifications

- High school degree required. One year of college/business school preferred.

- Two years of healthcare experience with background in medical terminology, or two years as a medical assistant, customer service representative, or registration representative required.

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

- Must possess strong analytical and organizational skills. Must be a self-starter with close attention to detail. Must possess the ability to maintain confidential records and effective correspondence.

- Must have knowledge of computer software, including Word, Excel and Power Point.

- Must have excellent interpersonal and communication skills and be proficient in the English language.

- Must possess tact and the ability to relate well with health professionals and the public.