Job Summary:
The Providence Center Operations Manager will oversee the day to day operations of the Medical Office Staff. Provide administrative support to the clinical programs. Directly supervise multiple support staff. Carry out supervisory responsibilities in accordance with Center policies and applicable laws. Interview, hire, and train employees. Planning, assigning, and directing work. Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Duties and Responsibilities: include the following. Other duties may be assigned.

Supervise Medical Office staff at one or more location.

Oversee the day-to-day activities, training when necessary, ensuring the reception area is functioning efficiently and effectively.

Respond to the questions and requests from staff regarding a wide range of office procedures.

Coordinate the scheduling of staff to ensure appropriate coverage.

Provide direction and communicate new and revised office procedures, insurance information, policies, and all other relevant information.

Troubleshoot problems as they occur.

Ensure that medical office staff follow and respond to Health Information Services (HIS) and IT procedures, relevant to clinical staff.

Communicate problems and other matters to the Practice Manager.

Perform the duties of Medical Office staff in their absence and/or as needed.

Complete Check Requisions when overpayment from clients have been made due to retroactive insurance coverage.

CACFP Administrative Duties.

Management Duties:

Interview, hire and retain qualified staff.

Provide training and individual coaching related to customer service, effective interactions with clients, and staff.

Provide training on Epic to all new hires along with on going training of staff as needed.

Work in cooperation with Program Directors, and Clinical Supervisors to problem solve and implement any new procedures related to the Medical Office staff.

Requirements: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate's degree (A. A.) or equivalent from two-year College. High school degree with prior supervisory experience and computer experience required.

Minimum of 3-4 years’ experience working with third-party reimbursement.

Must also possess good typing skills as well as good spelling and grammar.