Job Summary:

The Providence Center Bilingual Medical Office Assistant will greet visitors at the reception area, schedule appointments, respond to telephone callers and take messages. Collect demographic data, verify insurance coverage, amount of outstanding deductible, and collect fees as appropriate.

Duties and Responsibilities: include the following. Other duties may be assigned.

Perform a variety of duties to support consumers and to staff in the department.

Interact with Access/Intake staff to facilitate the pre-admission process.

Enter and confirm all demographic and insurance information.

Determine and collect deductibles and copay, as appropriate.

Update patient demographic in computer through blue update as required.

Submit patient forms to the outside as required.

Greet visitors and clients. Respond to incoming telephone calls from outside agencies, insurance companies, staff and consumers. Refer to the appropriate staff member, service component or community resource.

Answer calls in a courteous manner; transfer calls appropriately; ensure messages are initialed and contain correct spelling of names, phone number and brief message regarding the call.

Answer questions and investigate if answer is not known until resolution.

Schedule appointments for clinical staff. Enter schedules on computer system, as well as appointments, meetings, assessment slots, etc.

Check schedule the day before to ensure outstanding balances and prior authorizations are in place for services being performed.

Verify insurance coverage.

Process Medication Requests.

Enter and/or confirm clinician logs.

Obtain, discharge and locate client charts.

Respond courteously to consumers; look up client ledger and billing information in AS400 system for appropriate insurance information and/or fees; note any monies received on ledger and petty cash; contact clinician regarding arrival of appointment.

Ensure up to date knowledge about contracts and the number of allowable visits; advise clinician when authorization for more sessions is needed. Maintain ledgers and keep accurate count on all visits.

Monitor client terminations, enter in ledger and Intake.

Call consumers to confirm appointments.

Perform tasks to support the department, such as ordering supplies from various vendors, typing purchase orders, processing work requests, etc.

Type correspondence, forms, contracts, reports, daily crisis assessment; face-to-face and phone contacts, and other materials as delegated, to include various clinical typing such as case histories, termination reports, etc.

Type as needed for the staff in the department.

Ensure typed documents are accurate, in proper format and completed by deadline.

Copy and fax materials as needed. File charts, notes, etc.Complete required reports for the department.

Open and sort mail.

Check supplies in First Aid Kit and record amount of supplies needed, as assigned. Perform check and send list of supplies needed to designated person by the end of the 1^st week of the month.

Cover as needed for other staff during staff vacancies, absences, vacations, leave of absences, etc. Work a flexible schedule to include some evenings and travel between locations.

Maintain a comfortable atmosphere in the waiting area ensuring the safety of visitors.

Bilingual Medical Office Assistants Only:

Serve as a resource to staff regarding the Hispanic/Latino community.

Provide education and communicate on community resources and cultural matters.

Interpret/translate both language and cultural concerns for staff and other community service providers, as appropriate.

Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma with a business background and two years experience with third party reimbursement; or equivalent combination of education and experience.

Must possess good typing skills as well as good spelling and grammar.

Excellent communication skills required. General computer experience also required.

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.