Topgolf Callaway Brands is an unrivaled tech-enabled Modern Golf and active lifestyle company while also being a great place to work. With a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”), we have a team of passionate individuals who dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf accessible and enjoyable for everyone! 

Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission. 

JOB OVERVIEW

Assists in all functions of Sales Operations necessary to support Sales and all business processes primarily related to assigned specialty: sample, SMU, and Screen Print orders. May lead projects across departments and will work directly with many different departments to problem solve and coordinate needs of Sales. Required to generate, read, and react to reports related to sales and special programs. Will be required to assist in the documenting, communication and training of sales processes related to these programs or special projects. Primary focus is to ensure that orders for certain projects get fulfilled in a timely manner with a high sense of urgency. Will also be responsible for Sales Operations processes that will ensure high order fulfillment and increased service levels to all customers.

ROLES AND RESPONSIBILITIES

• Coordinate all sales processes; may be assigned project lead.
• Create detailed reports to support / provide high level updates.
• Run reports and coordinate with inventory control, production, planning, and distribution to ensure highest level of order fulfillment.
• Maintain documentation and assist with the coordination of processes for all Sales Operations as well as for special processes related to specific programs and vendor interaction.
• In depth understanding of Custom Programs as it relates to Screen Print process.
• Identify continued improvement opportunities for increased efficiencies and improved service levels.
• Effectively communicate with groups related to assigned programs.
• Responsible for detailed reports using SharePoint, SAP, and other department tools to review, track and assist Sales Operations tasks.
• Create documents and reporting to track standard lead times (SLA), and standard operating procedures (SOP).

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Strong organizational, analytical, and problem-solving skills.
• Ability to analyze detail and perform structured decision-making on a daily basis.
• High degree on initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks.
• Must demonstrate strong technical skills and ability to analyze data to make recommendations.
• Knowledge of SAP, EWM, and Power BI preferred.
• Intermediate skill level in Microsoft Excel preferred. (V look up, pivot tables, and formulas.)
• Ability to multi-task to manage daily responsibilities, multiple projects, and unplanned issues.
• Must be capable of exercising independent judgment within defined procedures and practices to determine appropriate action.
• Ability to understand priority needs of the company and adjust when necessary or when directed.
• Must possess & demonstrate excellent communication skills – both verbally and written – and be able to relate to all level of employees, customers.
• Must be able to think creatively and offer solutions when problems are identified.
• Required to train department on topics identified in field of expertise.
• Must have an in-depth knowledge of TopGolf Callaway Golf Products.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree Preferred
• Minimum 2 years Operations / Golf Industry related experience preferred.
• Customer Service / Order Management background preferred.
• Computer experience required.
• SAP, EWM, Microsoft Excel, and Business Warehouse experience helpful
• Graphic Design experience a plus

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!

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