Job Details

Description

Founded in 1886, Buckeye Partners, L.P. has a proven track record of stability and success.  We pride ourselves on the laser focus we apply to safely providing service and value to our customers, operating under a strong set of values, and empowering our employees to make decisions. We have a tenacious commitment to environmental responsibility and regulatory compliance in all that we do.

It is our internal culture that sets us apart from other companies.  Our goal is to provide our employees with a greater span of responsibility, the ability to make decisions, and access to experts to help you build your skills and experiences.  Each of our career tracks provides employees with the ability to innovate, and be a significant contributor from their first day on the job.

Buckeye Partners is currently seeking a 811 Damage Prevention Coordinator I with 811 (One Call) experience in the Oil & Gas Industry to join our team!

Role Summary:

• Responsible for supporting the day-to-day operations of the 811 Damage Prevention Team by safely processing, analyzing and disposing of One Call excavation encroachment tickets using the One Call Excavation Ticket Management System with assistance and support from the 811 Damage Prevention Coordinators II and Senior, and supervision and direction from the 811 Damage Prevention Team Lead.

Responsibilities & Essential Functions include:

• Safely process, assess and dispatch approximately 0-25 One Call excavation tickets/hour during optimal conditions (i.e. normal working conditions, normal volume of incoming tickets based on national work activity, normal volume of incoming tickets during peak months) and Aerial Patrol Report Surface Responses as needed, individually and as a team, by utilizing Irth Utilisphere and all other available resources such as GeoHub, and Google Earth.   Dispatch possible Involved One Call Tickets to the appropriate Field Operations location for further investigation and damage prevention procedures.
• Support the Design One Call Ticket process and coordinate reviews between Field Operations and the Encroachment Control and Review Program.
• Communicate effectively and build positive working relationships with Buckeye Field Operations personnel, State One Call Center staff and first/second/third party excavators in protecting company assets from damage.
• Respond in a timely manner to numerous calls and email inquiries received daily and direct to the appropriate Buckeye contact.
• Effectively handle and resolve internal/external customer service and Field Operation requests, excavator issues and complaints.
• Assist and support continuous mapping data in Irth Utilisphere in a timely manner on all new construction in close proximity to pipeline assets.
• Become familiar with State One Call Center rules/regulations/procedures and ensure company compliance with State requirements.
• Develop proficient understanding with all Buckeye pipelines, terminals and facility locations in all states of operation.
• Develop proficiency with Irth Utilisphere Excavation and Aerial Patrol Ticketing Management System and associated features and functions.
• Support other projects and special requests as needed.
• And other duties as assigned.

Position Requirements:

• Education: High School diploma or equivalent required. Associate's degree preferred.
• Experience: 1+ years of experience in an office environment or related petroleum industry experience strongly preferred.
• General knowledge of mapping programs such as GeoHub or Google Earth Pro or broad geographical knowledge preferred. Must have the ability to read and interpret various types of maps.
• IRTH Utilisphere One Call Excavation Ticket Management System software or similar web-based ticketing program experience preferred.
• Must have the ability to navigate basic computer applications/systems with little or no direction.
• MS Office Professional experience required.
• Some travel is required.

Certificates & Licenses:

• None required.

Other Skills, Attributes and Abilities:

• The 811 One Call processing operation is a highly complex operation requiring excellent communication and the ability to make quick decisions. In order to be successful in this position, one must possess:
• Exceptional writing abilities and communication skills with both internal and external personnel.
• Outstanding organizational skills.
• A high degree of innovative problem solving, creativity and objectivity, with a focus on problem resolution.
• Effective research and problem-solving skills, along with developed analytical skills.
• The ability to effectively multi-task, make quick decisions and handle the pressures of a fast-paced environment.
• Extended hours on short notice. Required to work some holidays.

Essential Functions:

• This position requires the ability to safely and successfully perform essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and or/quantitative productivity standards.
• This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• This position requires compliance with all personnel policies.

Physical & Safety Requirements:

• None Required

About You:

To be successful in the Buckeye culture, our employees must Possess excellent communication skills, both written and verbal. You must be able to work independently. You must also be able to exercise tact, discretion, and professionalism when dealing with internal clients and external counterparties (customers, vendors, etc.), as well as when handling sensitive and confidential information.

Buckeye Partners wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of our employees and results in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes.

About Us:

Buckeye Partners, L.P. is the logistical solutions partner of choice for the global energy business and one of the nation’s largest independent petroleum products pipeline transportation and terminalling service provider; our strength is to create centers of expertise around our products, technologies and client needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP on the following website: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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