Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities and our Diversity & Inclusion initiatives
• Learning programs through our Academies
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs, eligibility after 1 month of employment
• Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

Job Description

Reporting to the Director of Engineering, responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and engaging service
• Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises
• Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
• Ensure that any violations to law or hotel policy is investigated and reported
• Respond to all emergency situations and provide First Aid and C.P.R. as required
• Respond to minor maintenance issues throughout the property as needed
• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
• Conduct regular floor patrols, cash counts and crowd control
• Control Access Points throughout the Resort property throughout the day
• Assist other departments with guest requests, room deliveries, maintenance requests, valet parking and property accessibility as required
• Other duties as assigned

Hourly rate of $25.00 with an overnight premium of $1

Qualifications

• Must possess a professional presentation and demeanor, eye for detail and friendly approach 
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Computer literate in Microsoft Window applications required
• Certification in CPR First Aid required
• Valid CA Driver's License required

Additional Information

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country.  As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others. 

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. 
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.