Job Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary:

Trupanion is seeking a Senior Director, HR Business Partner to join our skilled and passionate People Operations team! In this role, you will partner with the business and your People Operations teams to support a growing team of global team members throughout their journey at Trupanion. We are looking for a thoughtful leader who can successfully facilitate areas around team member performance, engagement, and career development initiatives through trusted relationships, coaching, and creative problem-solving.

The main focus area of this role is to help leaders and team members through consulting; navigate sticky situations with ease and enable others to help themselves. You will ensure concerns are handled in a manner consistent with our mission and values. You will thoughtfully balance the unique needs of individuals with the needs of the business, facilitating conflict resolution and influencing optimal outcomes.

This role will also focus on initiatives related to Organizational Effectiveness, Talent Acquisition, Talent Management,  DEI and Change Management. Trupanion is continually growing and innovating, so you should be comfortable (and thrive!) in a dynamic environment, with a natural ability to drive influence and gain rapport with all leaders and team members. We are building many programs and processes from scratch and looking for team members skilled in doing just that.

This position is only open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 4 days a week.

What you will focus on:

Advising & Problem Solving - Using strong business insight and HR expertise to advise on a variety of team member needs (including onboarding, engagement and retention, performance management, HR policy and practices, and employee relations).

Navigating Change – Role modeling the ability to be nimble and adapt to new situations with willingness and optimism. Advising leaders in building effective communication and organizational development as teams grow and evolve.

Team Culture – Actively cultivating an inclusive and caring Trupanion team member experience where all team members feel fulfilled and supported. Developing and coaching to policies and programs that support a balanced, healthy workplace culture.

Leader & Team Member Effectiveness – Building relationships to deeply understand the role and needs of people leaders and managers. Recommending and implementing tools and resources that empower all team members and set them up for success.

Where You Shine:

Business Partner Consultancy - You are a valued coach and advisor to leaders and seen as a team member advocate. You can assess a situation and recommend solutions aligned with Trupanion’s culture and goals. People seek your advice because you mix strong business insight with HR know-how and creative problem-solving.

Performance Management - You believe in consistent, real, and honest feedback. You help leaders provide the most productive, ongoing performance feedback and help the company in continuing to build capability around regular goal setting, feedback and coaching, and performance assessment.

Operational Excellence - You deliver HR services seamlessly, both building new solutions and iterating on existing ones. You are accurate, timely and have a passion for providing good service. You find ways to increase quality, efficiency, and team member satisfaction.

Artful Analysis - You analyze information across a variety of sources to build a complete story and identify trends and areas of opportunity. You use data to help influence change and recommend improvements to the team member experience.

Experience:

• 3+ years of experience in an HR Leadership capacity as a Director, or Senior Manager of a People/HR function
• Minimum 8 years of progressive HR experience, with proven expertise as an HR Business Partner
• 5+ years handling employee relations - coaching, advising, and investigating team member needs and concerns
• Experience working in a complex and evolving work environment with expertise in guiding effective organizational change
• Excellent interpersonal and communications skills both written and verbal. Strong verbal, written, presentation and influencing skills
• Experience working with remote teams and leaders is a plus!

What to bring:

• Excellent coaching, influencing, and problem solving skills are essential for success
• Organizational and interpersonal skills; ability to work with all levels of the organization and to develop trusted partnerships with business leaders
• Flexibility and resiliency; ability to move and grow at the pace of our business
• Ability to use discretion and judgement to resolve sensitive team member issues; demonstrated integrity and ethics in handling confidential information
• Excellent communication and customer service skills, both verbally and in writing
• Proven project management skills; ability to lead and collaborate to drive ideas to execution
• Analytical and critical thinking skills with the ability to both think strategically and be tactically effective
• Knowledge of Human Resources practices and employment laws, both US federal and state and Canadian federal and provincial requirements; UK or global knowledge a plus

Compensation:

• The salary range for this position is $150,000 - $175,000 on a full-time schedule.
• Along with the base salary, Trupanion employees may be eligible for monthly bonuses.
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

#LI-HYBRID #BI-HYBRID

Additional Information

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.