Company Description

About Us:
Beloform Craft is a leading company in the design and manufacturing industry, specializing in high-quality, customized solutions for a diverse range of clients. With a strong commitment to craftsmanship and innovation, we take pride in delivering exceptional products while fostering a culture of creativity, collaboration, and professional growth.

Job Description

Job Description:
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. This role is essential in ensuring customer satisfaction by providing prompt and efficient assistance. The ideal candidate will have strong problem-solving skills and a commitment to delivering outstanding service.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person interactions

• Provide accurate information regarding products, services, and company policies

• Assist customers with order processing, billing, and general inquiries

• Resolve customer complaints and escalate issues when necessary

• Maintain and update customer records in the system

• Coordinate with internal departments to ensure efficient customer support

• Track customer interactions and prepare reports on service performance

• Assist in developing customer service procedures and policies

Qualifications

Skills & Qualifications:

• Previous experience in customer service or a related field preferred

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to manage multiple tasks in a fast-paced environment

• Proficiency in Microsoft Office Suite and customer service software

• Strong organizational and time-management skills

• High school diploma or equivalent required; additional certifications in customer service are a plus

Additional Information

Benefits:

• Competitive salary

• Opportunities for career growth and professional development

• Comprehensive training and support

• Health and wellness benefits

• Paid time off and holidays

• Positive and team-oriented work environment