Company Description

Monro Inc. is a leader in the automotive maintenance and repair services industry. We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work performed on their cars is done right the first time, every time.  

Founded in 1957 in Rochester, New York, we now have over 1,300 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Monro offers our guests a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning, and scheduled maintenance services under several leading brands. We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.  

Job Description

The General Service Technician role is full time or part-time and is an hourly position based on needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.  

 Responsibilities:  

• Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.  

• Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.  

• Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.  

• Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.  

• Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.  

• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.  

• Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures.  

• Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws.  

• Understand and adhere to company policies and procedures, OSHA standards, safety and environmental codes and industry regulations including consistent use of required personal protective equipment including but not limited to approved Safety Glasses.  

• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.  

• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.  

• Perform other duties as assigned and required.  

Qualifications

Qualifications:  

• High School Diploma or equivalent is preferred.  

• Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.  

• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)  

• Required to own a basic set of tools or participate in Monro’s tool purchase program.  

Profile Summary: 

• Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions.  

• Strong customer service skills  

• Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.      

Work Environment & Physical Requirements:  

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:  

• Ability to work flexible hours, days, evenings, weekends, and holidays.  

• Must be able to see, and lift, carry and stock merchandise and supplies up to 75 lbs. without assistance.  

• Frequent standing and walking for long periods of time.  

• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. 

Additional Information

Benefits  

• Health Insurance  

• Dental Insurance 

• 401K 

• Paid vacation 

• Paid Holidays 

• Employee Discounts 

• Career development  

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.