Company Description

About Us

Signal Tru Brand is a logistics and distribution company committed to precision, consistency, and efficiency. Based in New Orleans, LA, we serve a variety of clients with timely and accurate delivery of goods. We believe in creating a work environment where individuals are valued, supported, and empowered to grow professionally.

Job Description

Job Description

We are currently seeking a motivated and detail-oriented Customer Support Assistant to join our growing team. In this role, you will be the first point of contact for customers, helping to resolve issues, answer inquiries, and ensure a seamless experience with our services. The ideal candidate is organized, professional, and dedicated to providing outstanding support.

Responsibilities

• Respond to customer inquiries via phone, email, and in person

• Provide accurate information regarding company services and policies

• Resolve complaints in a timely and effective manner

• Document and track customer interactions using internal systems

• Collaborate with internal teams to escalate and resolve complex issues

• Assist with administrative support as needed

• Maintain a high level of professionalism and empathy during all interactions

Qualifications

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• Previous experience in a customer service or administrative support role

• Strong verbal and written communication skills

• Proficiency in Microsoft Office and CRM tools

• Ability to multitask and stay organized in a fast-paced environment

• Reliable, punctual, and team-oriented attitude

• Problem-solving skills and a customer-first mindset

Additional Information

Benefits

• Competitive salary based on experience

• Opportunities for career growth and professional development

• Supportive and collaborative work environment

• On-the-job training to enhance skills and knowledge

• Paid time off and holidays

• Health, dental, and vision insurance options