Company Description

About Us
At Every Word Code, we are committed to precision, efficiency, and delivering exceptional service. We provide data-driven solutions to businesses across various industries, with a focus on accuracy, innovation, and customer support. Our team is passionate about maintaining high standards in data management and client satisfaction. As we continue to grow, we are looking for individuals who share our values and want to build a meaningful career with us.

Job Description

Job Description

We are currently seeking a motivated and customer-oriented Call Center Representative to join our Dallas team. This position involves answering inbound calls, assisting clients with inquiries, resolving issues, and providing a positive customer experience in every interaction.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner

• Identify and resolve customer issues with accuracy and efficiency

• Maintain detailed records of interactions and follow-up as needed

• Provide product and service information to customers

• Escalate complex issues to the appropriate departments when necessary

• Meet performance goals including call handling time, quality, and customer satisfaction

Qualifications

Qualifications

• High school diploma or equivalent required

• Previous experience in customer service or call center preferred

• Strong verbal communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proficient in basic computer applications and data entry

• Reliable, punctual, and able to work independently or as part of a team

Additional Information

Benefits

• Competitive salary between $32,000 and $40,000 per year

• Opportunities for growth and career development

• Skill-building in communication and problem resolution

• Supportive and team-oriented work environment

• Full-time, stable employment