Company Description

About Us:

At Every Word Code, we believe that every brand has a story worth telling — and we’re here to make sure it's heard loud and clear. We specialize in crafting unique brand identities through data-driven marketing, strategic communication, and powerful visual design. From startups to established enterprises, we partner with companies to elevate their market presence and build lasting connections with their audience.

Job Description

Job Description

We are currently seeking a motivated and detail-oriented Call Center Customer Service Agent to join our Dallas, TX team. In this role, you will be responsible for handling inbound and outbound customer inquiries, resolving issues, and ensuring customer satisfaction in a professional and timely manner. If you are a problem-solver with strong communication skills, we invite you to apply.

Responsibilities

• Answer inbound customer calls and respond to inquiries with clarity and professionalism

• Resolve customer concerns, complaints, and issues efficiently and courteously

• Document interactions accurately in the system

• Collaborate with team members and other departments to ensure issue resolution

• Provide product and service information to customers

• Follow up with customers as necessary to ensure satisfaction

• Meet or exceed performance and quality targets

Qualifications

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Prior experience in a call center or customer service role is a plus

• Excellent verbal and written communication skills

• Strong problem-solving skills and attention to detail

• Ability to work in a fast-paced, team-oriented environment

• Proficiency in basic computer applications and data entry

Additional Information

Benefits

• Competitive salary ranging from $40,000 to $50,000 annually

• Professional development and growth opportunities

• Comprehensive training and ongoing support

• Health, dental, and vision insurance options

• Paid time off and holidays

• Supportive and inclusive team environment